Nieuw
SideGrid by Veryation
Real tables in side conversations and ticket replies. Paste from Excel.
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Support
Ontwikkelaar
Veryation
About this app
About Veryation
Veryation builds focused, reliable workflow apps for support teams, each designed to do one job well.
What SideGrid does
Zendesk has no table editor, and pasting a spreadsheet into a reply or side conversation strips its formatting. SideGrid adds a table editor to the ticket sidebar, so agents can send vendors, partners and other teams a clean table instead of a jumble of text.
What it does well
Paste straight from Excel or Google Sheets. Rows and columns arrive intact, including cells with line breaks.
Send tables in side conversations. Recipients get a real table in their email, and it shows as a table in the side conversation thread.
Insert tables into ticket replies with one click.
Placeholders fill in for you: date, time, ticket number, subject, requester, organization and your name, so one table works on every ticket.
Ticket details in one click: a Field/Value table of the ticket, including custom fields that have values.
Templates save the table, recipients, subject and message. Load one and send in seconds.
A large editor with a live preview for bigger tables.
How it works
SideGrid runs inside the agent workspace and talks to Zendesk as the signed-in agent. There are no API tokens, no external accounts and nothing to configure.
Side conversations require Customer Service Suite Professional or higher, Employee Service Suite Growth or higher, or Support with the Collaboration add-on. Tables in ticket replies, placeholders, ticket details and templates work on any plan.
Data and privacy
SideGrid has no Veryation server. Placeholders and ticket details are filled from the open ticket inside the agent’s browser. Side conversations and replies are sent through Zendesk’s own API as the signed-in agent. Templates are saved only in the agent’s browser storage on their own computer. No ticket data, template or message is sent to Veryation.
We do not sell, rent or share customer data, and do not use it for advertising or profiling.
Uninstalling the app stops it immediately. Templates can be deleted in the app at any time, and are also removed when the agent clears their browser’s site data. Questions: support@veryation.com.
Privacy policy: https://veryation.com/apps/sidegrid/privacy
Terms of service: https://veryation.com/apps/sidegrid/terms
Informatie over app
Installatie-instructies
Click Install at the top of this page and choose the Zendesk account to install into. There is nothing to configure: SideGrid needs no API keys, URLs or other settings.
Open any ticket in the agent workspace. Click the SideGrid icon in the right-hand apps bar to open the app.
Build a table. Paste a range from Excel or Google Sheets into any cell, or type directly. Click a cell to select it, then use + Row, + Column, Delete row and Delete column to reshape the table around it. Tick Header row to style the first row as headings.
Add placeholders. Click into a cell, the subject or the message, then click a placeholder such as ticket # or requester. The Preview below the table shows exactly what the recipient will see.
To add the ticket’s details, click Ticket details. A Field/Value table of the ticket is added.
For bigger tables, click Large editor. Edit with the preview alongside, then click Done.
To send a side conversation, fill in To, Subject and an optional message under Send as side conversation, then click Send side conversation. Side conversations require a Zendesk plan that includes them (see the description).
To put the table in your reply instead, click Insert into ticket reply, check it in the composer, then submit the ticket as usual.
To reuse a table, type a name under Templates and click Save. Load it from the list on any ticket. Templates are saved in your browser.
If you need help, email support@veryation.com.
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