Bulk Export

Bulk Export gives Zendesk admins a simple way to get their Support data out as CSV files that open straight in Excel or Google Sheets.

What you can export

• Tickets with every standard and custom field, plus all public comments in date order. Choose one row per ticket or one row per comment.
• Users with their standard and custom user fields.
• Organisations with their standard and custom organisation fields.

Filters

• Tickets: organisation, created or updated date, status, brand, group, ticket form and tags.

• Users: role, organisation, created or updated date, tags and custom user fields (checkbox, dropdown and multi-select).

• Organisations: created or updated date, tags and custom organisation fields (checkbox, dropdown and multi-select).

• Quick date ranges for the last 30, 90 or 120 days. Dates follow your account's time zone.

• Choose the standard fields you need, and include every custom field with a single tick.

Built for large accounts

Exports run in the background, so you can close the app while hundreds of thousands of records are processed. You see an estimate before you start, follow progress in History, and get an email with a download link when the file is ready. Re-run any past export in one click. Bulk Export only uses part of your API rate limit, so your other integrations keep working.

Schedules

Run any export daily, weekly or monthly and email the download link to the agents and admins you choose.

Privacy

• Private (internal) comments are never exported.

• Only Zendesk admins can open the app.

• Export files are stored encrypted in Australia (AWS Sydney). Download links expire after 7 days, and the files are then deleted.

Requirements

• Zendesk Support, and an admin to connect the app. Connecting gives Gravity CX read-only access to your Zendesk data so exports can run in the background.

• Excel has a row limit of about one million rows. The app warns you when a file is larger than Excel can open.