monday.com by Git-Zen

Your operations and project work lives on monday.com boards. Your customer issues live in Zendesk. When those two worlds don't talk, teams duplicate effort and customers wait longer than they should.

Git-Zen connects them so Zendesk tickets flow directly into monday.com, and every board update is visible in the ticket, automatically.

How It Works

From a Zendesk ticket, agents can:

• Create a new monday.com item in one click, with board, group, assignee, due date, and column values set from Zendesk

• Link an existing monday.com item to the ticket

• See all item updates appear automatically in the ticket timeline

From monday.com, your team can:

• Reference a Zendesk ticket number in any item update. It links to the ticket automatically

• Leave updates that flow into Zendesk as public or private notes

No monday.com account needed for support agents. No Zendesk access needed for your team.

Key Features

• Create monday.com items from Zendesk: Board, group, people, due date, and column values set at creation time

• Two-way update sync: monday.com updates appear in Zendesk; ticket comments post to monday.com

• Multiple items per ticket: Link as many monday.com items as needed to one ticket

• Auto-tagging: Zendesk tickets are automatically tagged when linked or when items are marked done

• Role-based permissions: Control which agents can create or modify monday.com items

• Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.

Works with monday.com.

Security & Data Disclosure

Git-Zen relays data between Zendesk and monday.com in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding item data (title, description, status, assignee, labels, and comments) is read from and written to your monday.com account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected monday.com account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and monday.com.

For more information, visit https://www.git-zen.com