smao

About smao

smao is an AI-powered phone assistant that handles incoming calls and lets you define automated workflows based on call events. smao turns every call into a structured, actionable process. Beyond telephony, smao offers a knowledge base, contact management, calendar integration, post-call analytics, and a growing set of third-party integrations.

Zendesk Integration

The smao-Zendesk integration allows you to create Zendesk tickets directly from within smao workflows. When a caller triggers a defined workflow - for example, requesting support - smao can automatically create a fully populated ticket in Zendesk, including ticket type, priority, tags, and the associated contact.

Key capabilities:

• Automatically create Zendesk tickets from call-triggered workflows
  
• Populate tickets with fields, tags, and caller data
  
• Optionally sync contacts between smao and Zendesk
  

Data & Privacy

This integration accesses the Zendesk API on behalf of the authorizing user. The following data is accessed and, where noted, stored by smao:

• Ticket fields and tags - loaded and cached to enable workflow configuration
  
• Contacts (users) - read and written when contact sync is enabled, stored in smao to match callers to Zendesk contacts
  
• OAuth credentials - stored securely to maintain the authorized connection
  

Tickets are created via the API but not stored in smao. All data is processed within the EU. No data is sold.

For full details, see our Privacy Policy.