Impulsis Notifications and Campaigns
Turn Zendesk into a WhatsApp, Email and SMS revenue engine — campaigns, automations, and proactive outreach, fully embedded in your agent workflow.
Installaties
25+
Werkt met
Support
Ontwikkelaar
Clever Development
About this app
WHY IMPULSIS
Most Zendesk teams still treat WhatsApp as a reactive channel - waiting for customers to write first. Impulsis flips that: your team can launch campaigns, send proactive notifications, and respond to conversations, all without leaving Zendesk. No extra tabs. No lost context. Full traceability.
3 THINGS IMPULSIS DOES BETTER
| 📣 Mass Campaigns<br><br>Send segmented WhatsApp broadcasts at scale - collections, marketing, NPS, reactivation - all tracked inside Zendesk. | 💬 Sidebar Messaging<br><br>Send personalized WhatsApp messages directly from any ticket, using dynamic templates, without leaving the agent workspace. | ⚡ Native Zendesk<br><br>Every conversation auto-logged as a ticket, tagged, and noted. Zero context switching. Full audit trail. |
| -------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- |
FULL FEATURE SET
Campaigns
- Segmented broadcasts to any contact list
- Scheduled messaging - set it and forget it
- Centralized template management
- Real-time delivery status tracking
- Complete execution history and audit logs
Best used for:
- Collections & payment reminders
- Marketing campaigns
- Transactional notifications
- Post-sale follow-up
- CSAT / NPS surveys
- Customer reactivation
Sidebar - Ticket-Level Messaging
- Send WhatsApp messages directly from any Zendesk ticket
- Quick-access template library with dynamic variables
- Full conversation history visible inside the ticket
- Fully embedded - no new tabs or external apps
Native Zendesk Integration
- Automatic ticket creation for every WhatsApp conversation
- Auto-tagging for routing and reporting
- Internal notes for team collaboration
- Complete operational tracking and audit trail
Scalability & Reliability
- Queue-based processing - handles high message volumes without drops
- Rate limit control to comply with WhatsApp Business policies
- Automatic retries on delivery failures
- Real-time monitoring dashboard
- Full logs for compliance and debugging
WHAT YOUR TEAM GAINS
| Centralized comms | All WhatsApp interactions live inside Zendesk - no channel fragmentation |
| ----------------------- | ------------------------------------------------------------------------- |
| Less manual work | Automate repetitive outreach: reminders, notifications, follow-ups |
| Higher productivity | Agents send and receive WhatsApp without switching context |
| Secure scale | Campaign infrastructure built for high volumes with rate limit compliance |
| Better engagement | Reach customers on their preferred channel, at the right moment |
BUILT FOR
Customer success, collections, marketing, and support teams at mid-to-large companies that rely on Zendesk and need WhatsApp to be a first-class channel - not an afterthought.
Install Impulsis today and start reaching your customers where they already are.
Informatie over app
Installatie-instructies
Impulsis installation step by step:
Click Install in the top-right corner of the app page in the Marketplace.
Select the Zendesk account where you want to install it and confirm Install again.
- Complete your registration to obtain your Impulsis Key Click here
In the app configuration modal, enter your Impulsis Key and confirm.
Need help? Contact us by email
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