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Ticket Field Update Restriction
Restrict updates/modifications on ticket field
About this app
Restrict updates/modifications on ticket field. You can limit updates based on user roles and groups.
An alert will appear in a popup window if restricted field(s) are edited. Changes will be discarded and fields will revert to their previous values.
Features:
Restrict updates to selected ticket fields.
Limit access by user role and/or group.
Display alert in popup when unauthorized edits are made.
Setting:
Enter ticket field IDs you want to restrict. For multiple fields, separate each ID with a comma.
To restrict specific users, check role/group restriction option and select roles or groups. Users assigned to these roles or groups will not be able to edit specified fields. If no roles or groups are selected, restriction will apply to all users.
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This app does not collect any data entered by users.
Data entered by users is stored within Zendesk.
Such data is stored and used only within Zendesk and is never stored outside of Zendesk.
Furthermore, no data is shared with any third parties.
The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.
Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.
If you have any questions or concerns regarding data privacy or security, please reach out via the email address below.
zendesk_support@eclect.co.jp
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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.
Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.
Informatie over app
Installatie-instructies
Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.
From Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.
Setting:
Enter the title of this app.
Enter ticket field ID(s) you want to restrict. For multiple fields, separate each ID with a comma.
Set role and group restrictions. (Optional)
Once installed, the app will be available on the sidebar.
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