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Ticket Field Entry Requirement
Place entry requirement on a ticket field
About this app
Public replies are only allowed when a specified value is entered in a specified ticket field during ticket updates. If the target field is empty or contains an incorrect value, public replies will be disabled.
If the target field does not meet its condition, an alert will pop up when the update button is clicked.
Only one ticket field can be designated as required. You cannot specify multiple ticket fields.
Supported ticket field types include dropdown, multi-select, checkbox, single-line text, multi-line text, date, and regular expression. Numeric, decimal, and credit card field types are not supported.
Features:
Make a ticket field required for public replies
Define accepted field values to enable sending
If the condition is not met, a popup alert is displayed and the public reply will be disabled.
Configuration:
In the [Field ID to control] setting, enter the field ID you want to require. Ticket fields without tags cannot be used.
Select the acceptable values for the field (multiple selections allowed).
Set the alert message.
To apply restrictions to specific roles or groups, check the restriction box and select the role(s) or group(s). Public replies will be blocked for the selected users unless the correct value is entered. If no restriction is set, the rule will apply to all users in the environment.
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This app does not collect any data entered by users.
Data entered by users is stored within Zendesk.
Such data is stored and used only within Zendesk and is never stored outside of Zendesk.
Furthermore, no data is shared with any third parties.
The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.
Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.
If you have any questions or concerns regarding data privacy or security, please reach out via the email address below.
zendesk_support@eclect.co.jp
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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.
Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.
Informatie over app
Installatie-instructies
Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.
From Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.
Setting:
Enter the title of this app.
Enter a ticket field ID which you want to restrict.
Specify value(s) of the ticket field which are allowed to be submitted.
Enter text on alert screen.
Set role and group restrictions. (Optional)
Once installed, the app will be available on the sidebar.
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