With this app, you can set timers to trigger delayed ticket actions and messaging conversation updates.
You can create an unlimited number of timers with 1-second accuracy.

Some use cases:

• Send a CSAT survey 30 seconds after a ticket is solved.

• Close tickets 30 minutes after they are solved.

• Notify customers in messaging chats when a ticket is solved.

• Send greetings with an agent’s name when a chat is assigned.

• Solve messaging tickets 10 minutes after end-user inactivity.

• Notify a supervisor if a conversation is not assigned within 120 seconds.

• Send custom CSAT or NPS surveys after a ticket is solved.

• Request Google Business, Trustpilot, G2, or similar reviews after a ticket is solved.

• Dynamically update the conversation title.

• Add a ticket number to the widget conversation title.

What the app does

The app adds a webhook and a trigger example. You can use Zendesk Support triggers to:

• Add a tag to a ticket after a delay.
• Send a configurable message to a conversation.

You can build a chain of additional actions based on ticket updates and added tags.

Support

For annual payment options or if you do not have a credit card, contact us via our Help Center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• The app stores only error logs with the Zendesk subdomain and ticket ID - no personal data is stored.

• All data and traffic are encrypted in transit.

Privacy Policy