The app allows clients to connect their Instagram™ accounts to Zendesk and work with Comments and DMs as tickets.

Key features:

• Connect multiple Instagram accounts.

• Receive and Respond to Instagram Comments, Direct Messages and Mentions.

• Reply to DMs to with Text, Images, Video, Files, GIF, Emojis.

• Receive and reply to Story Replies and Story Mentions.

• Reply to Reels comments.

Comments moderation

• Delete, hide, and take other actions with comments directly from our ticket sidebar application.

• Select multiple comments and perform bulk actions on them with one click.

• Filter comments by search and receive an internal ticket comment after every moderation action.

Send Private Replies to Instagram Comments

• Reply to post comments via Direct Message, right from the Zendesk ticket sidebar.A quick, convenient way to turn public interactions into private conversations.

Connect with Instagram Login

• You can link your Instagram account directly, with or without a connected Facebook Business Page.

• Choose the login method that works best for you.

(New) Mute noisy posts!

• You can mute specific posts so that comments from those posts are not sent to Zendesk — for instance, marketing contests, giveaways, or other promotional content.

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Instagram and Zendesk; no other Zendesk data accessed.

• Data stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.

• Retention: messages 30 days, attachments 180 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy

Instagram™ is Meta™ brand. This app is not affiliated or endorsed by Instagram or Meta.