Listen to your customers on any channel
Connect Surveypal with Zendesk and introduce the customer's voice in all your Zendesk products. Gain customer feedback insights and deliver the support experience your customers expect.
- Automatically trigger surveys from Zendesk Support and access real-time feedback. data in your user, ticket, or satisfaction fields
- Measure the CX metrics and KPIs such as CSAT, NPS, or CES
- Pinpoint your customers' needs before even connecting with them with pre-chat surveys
- Track and measure the experience during the interaction with post-chat surveys
- Dispatch SMS customer experience surveys
- Monitor the performance of your call center
- Embed surveys in your help center articles
- Enhance and enrich your knoweldge base content based on customer feedback
Surveypal is GDPR compliant and we can help you build feedback processes tailored to the needs of your business and customers.