Outsourcing, consultancy and implementation We are the one-stop-shop for setting up and staffing your customer service environment. First we start by looking at the current situation and what can be improved. We provide advice and discuss various implementation options. We have extensive experience in implementing Zendesk Support Suite. We are known at Zendesk as Dutch partner. Byteleaders has extensive experience with customer contact of e-commerce, IT, DaaS and SaaS companies.
The efficient customer service system Customer service employees can handle multiple contact channels and even multiple brands in one clear system in Zendesk. This not only saves a lot of time and therefore FTE, but also ensures more happiness at work among employees. When customer contact is well organized, customers will look at your company with a good feeling. It's nice to have real human customer contact. Customers come back more often, so you have to spend less on marketing / acquisition. Conversely, bad contact can drive customers away.
The importance of great customer service When customer contact is well organized, customers will look at your company with a good feeling. It is nice to have real human customer contact. Customers come back more often, which means you have to spend less on marketing and acquisition. Conversely, poor customer contact can drive customers away. It is therefore very important that your customer service is well organized. Byteleaders has extensive experience with customer contact of e-commerce, ICT, DaaS and SaaS companies. Our partners can completely outsource customer service to us, so that they can focus on their core business again.
Nice and flexible: Hybrid teams In addition to completely unburdening, we also build external customer service teams that supplement existing teams. We also call this outsourcing hybrid customer service. There are various options, such as outsourcing outside office hours, scaling up when busy, first-line/second-line. This doesn't even have to be planned crowds. Our automated customer service backbone checks the phone and chat queue every minute. Based on this, an employee of Byteleaders can be called up automatically. So you don't have to worry about this anymore.