Tymeshift is a full-stack WFM solution that gives you real time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and proud to be a Zendesk premier partner.
Tymeshift is the workforce management solution that answers all of these questions:
- Are you adequately staffed to provide the perfect Customer Experience?
- Is there a better way to schedule all the shifts for your support staff?
- Is there a way to know which agents are delivering perfect, punctual service and which of them are struggling?
Automate time-consuming chores like staff scheduling on spreadsheets or calculating forecasts manually. Collect better insights about your agent activity. And customize your own dashboards so you can get real-time 360º data on the performance metrics & KPIs you care about.
And be sure that you always have the right people on the right channels, at the right time.
That’s not just WFM: that’s Tymeshift.
It’s made by people who care about customer support for the people who support your customers.
And it’s made exclusively for support teams on Zendesk.
What We Do
Real-Time analytics, reporting, forecasting and scheduling: everything you need in a full-stack WFM solution.
- REAL TIME MANAGEMENT: Tymeshift provides you with a detailed, 360 degree view of what’s going on with your Agent Activity in real-time so you can make better-informed decisions on the go.
- COMPLETE STAFFING FORECASTS: Tymeshift takes the volume data that’s already in Zendesk and transforms it into a forecast of future contact volumes and staffing needs. You’ll never be under- or over-staffed again.
- AUTOMATIC SCHEDULES: Tymeshift creates complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
- INSTANT SHIFT SWAPPING: If your agents need to swap shifts, they can arrange it quickly and easily.
- SEAMLESS ZENDESK INTEGRATION: Being built exclusively for Zendesk means the integration is easy and effortless. Your agents can do everything they have to do without toggling tabs or switching software.