Tymeshift is the workforce management solution that answers all of these questions:
Automate time-consuming chores like staff scheduling on spreadsheets or calculating forecasts manually. Collect better insights about your agent activity. And customize your own dashboards so you can get real-time 360º data on the performance metrics & KPIs you care about.
And be sure that you always have the right people on the right channels, at the right time. That’s not just WFM: that’s Tymeshift.
It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.
Real-Time analytics, reporting, forecasting and scheduling: everything you need in a full-stack WFM solution.