Leveraging the Zendesk App Framework and API's, CloudSET, by Coherence Design, have developed a platform-on-a-platform to extend Zendesk even further.

Marketplace CloudSET AppsA series of independent and integrated apps that modify the behavior of Zendesk, both globally and conditionally. From field control to complex processes, we can shape Zendesk to assist agents and increase accuracy proactively.

Available on a per agent/month subscription basis, with full business-level configuration tools - you may not even need a specific app developed.

CloudSET SLA ManagementDesigned to cover complex SLA Mangement with extensive SLA pattern models, together with a unique proactive SLA Assistant, SLA Dashboard, and SLA Reporting. Available at three sophistication levels, plus custom models design and implementation.

Bespoke App DevelopmentBased on nine years of Zendesk App development experience, including designing and supporting our own range of apps, we can develop bespoke apps to meet your requirements.

These can include look-ups apps, custom resource apps, and build, operate, and maintain integration apps.