Automate the process of tagging tickets - Topics, Sentiment, Emotion & Criticality - and get actionable customer insights 10x faster!

FreeText AI offers a 7-day free trial to analyze 400 tickets at no cost. Get Started with the Zendesk connector!

Automatically Tag Tickets

✓ Topics: High-level business Themes and actionable Topics

✓ Sentiment: Positive, Neutral, Negative, Questions & Suggestions

✓ Emotion: Sadness, Happiness, Fear, Anger, Surprise and Disgust

✓ Criticality: Low, Normal, High, Severe

No development, custom training, knowledge transfer necessary. Say goodbye to manual tagging. Let state-of-the-art Large Language Models (LLMs) do all the work!

Real-Time Trends & Insights

✓ Identify most mentioned or most critical complaints.

✓ Identify issues with most impact on metrics.

✓ Discover emerging themes, anomalies before they affect many customers and alert your agents

✓ Track business critical themes and tags over time.

✓ Automate workflows to route tickets and drive efficiency.

✓ Leverage intuitive reports to answer questions and monitor the impact of initiatives.

✓ Generate beautiful presentations automatically.

All Customer Conversations. Single Destination.

✓ Tickets & Chats

✓ Survey Responses

✓ Online Reviews (Amazon, AppStores, TripAdvisor, etc)

✓ Social Comments (Reddit, Twitter, etc)

✓ Easily see what issues are coming up in Zendesk vs other channels

✓ 50+ languages

Enterprise-Grade Security and Privacy

✓ SOC 2 Type II & ISO 27001 audited & compliant

✓ Private, secure, encrypted and partitioned data storage

✓ Data encryption at rest (AES 256) and in transit (TLS 1.2+)

✓ Modern Cloud Infrastructure, enabling data geo co-location

✓ Dedicated LLM deployment to prevent data leaks via model

About FreeText AI

FreeText AI enables companies to delve deep into customer feedback, identify pain-points, and understand customer needs.

By harnessing the power of cutting-edge AI models such as ChatGPT, GPT-4, and LLMs, FreeText AI can analyze vast amounts of messy, unstructured data, including customer reviews, surveys, social media posts, and more. It employs state-of-the-art techniques in machine learning, natural language processing (NLP), text mining, and sentiment analysis to automatically extract key insights.

Companies across industries, including prominent NASDAQ-listed organizations, rely on FreeText AI to gain a competitive edge, foster customer loyalty, and drive revenue growth.

Resources

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If you have any questions or suggestions, please do not hesitate to contact us.

We're always here to help.

Happy tracking! Team FreeText AI

Ticket Tagging AI by FreeText AI

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