Once configured, agents can see an issue's current state without leaving the Zendesk agent interface.

Zendesk Integration Setup

These instructions assume you have already set up the Watchman Monitoring/Zendesk integration. For more information on that process, please visit our help center.

Zendesk App Setup

Visit Watchman Monitoring's App in the Zendesk Marketplace, click Install

Installation:

1. Title: Enter a name such as Watchman Monitoring or Plugin Status. This will be the title shown in your Zendesk app sidebar.
2. Dashboard URL: enter in the full address of your Watchman Monitoring Dashboard. Example: app.monitoringclient.com.
3. API Key: Find this in the Watchman Monitoring Dashboard, here: Zendesk App Setup.
   • Click Show API key, then copy the key.
   • Paste the API key in the app's configuration area
4. Role and Group restrictions should remain disabled, unless you have a need to limit some agents from using the Watchman Monitoring Zendesk app.
5. Finish by clicking Install