Retrieve data from or send data to backend systems via REST API, allowing you to sync data between Zendesk and other tools, like your ERP, CRM, webshop, and on-premise software. Look up and import customer data from other software and interact with it directly on Zendesk in custom fields or send and sync data from Zendesk to any platform.
The integration works with all REST APIs. For example with the following systems:
Interact with customer details, order/purchase ID, booking ID, invoice number, article number, SKU, or any other data available.
It works best if combined with the Ticket Parser to extract IDs in first place, e.g. Oder-ID or Customer-ID.
Watch this short VIDEO to see the mechanism at work.
Contact us if you have any questions, comments, or feature requests regarding this app.
Knots offers you ready-to-go event-driven automation modules for Zendesk like
Mail: zendesk@knots.io | Web: knots.io
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