Available to all Flexfone users on a Zendesk Suite plan or Flexfone users with Support + Talk Partner Edition. Learn more about Flexfone here and Zendesk plans here.

Integrate your Flexfone calls with Zendesk and improve agent response time!

With the Flexfone app your support agents save valuable time by having a quick and clear overview of every incoming and outgoing call.

The top bar app will automatically open incoming and outgoing calls, showing the caller name, organisation and phone number of existing users in your Zendesk Support - as well as their tickets. Click on a ticket to add an internal note with call details including customer phone number, time of the call, employee local number, call duration and a "flexfone"-tag. Or create a new ticket and profile for new customers with a single click!

Key features:

• Automatically finds a customer based on the phone number
• Name and organisation at a glance
• Quick access to customer profile by clicking their name
• One click to create a new ticket with call details
• One click to add call details to an existing ticket
• Call a customer by clicking their phone number in the Zendesk user sidebar

Requirements

The app requires a Flexfone account and a Zendesk Suite plan or Support + Talk Partner Edition. Please read "How to install" and follow the steps to enable the integration.

Any questions or feedback?

Please feel free to contact us on support@proventic.dk. You can make feature requests on our community pages here. Any feedback is greatly appreciated.