Automated scorecards & weights

No more manual scoring of tickets

Automated quality control workflow

Take action on tickets that needs your attention and coach agents in real-time

Get customer pain points

Reduce data analysis time by finding customer pain points with AI analysis

Launch in 2 weeks Summatti can connect with your existing ticketing systems, IVR etc. within no time and start analyzing conversations in real-time

ROI in less than 30 days

As soon as you launch with Summatti start seeing how much time your team is saving by not doing the manual mundane and focusing on your agents and growing the business

Omni-channel

Our state-of-the-art analytics engine is powered by purpose-built AI models that detect nuances in speech and/or text to determine how customers feel about their experience

30+ languages analyzed

Analyze interactions in over 30 languages, and use Summatti to support your teams in different regions