Pathlight Conversation Intelligence (CI) revolutionizes the way businesses analyze customer interactions. Leveraging state-of-the-art large language models, Pathlight CI performs human-level analysis at scale — capturing, transcribing, and deeply analyzing conversations to uncover unparalleled insights and maximize customer understanding.
Organizations can capture every conversation across all channels with no training required
Real-time insights enable businesses to identify trends, seize opportunities, and mitigate risks
Customizable feedback and guidance help focus on specific parts of conversations that need attention
“After implementing Pathlight CI, we were able to analyze millions of customer interactions, uncovering complex questions and insights that were previously unattainable. This new level of understanding has transformed our customer service approach.”
Stop manually reviewing less than 5% of your conversations or relying on legacy software that can barely match keywords. Transcribe, tag, categorize, and deeply analyze every customer conversation across all channels.
Your conversations hold the secret to what customers really want, need, and think, as well as the good, bad, and ugly of your product and services. Until now, it's been impossible to unlock those secrets. Pathlight leverages the latest in Generative AI to finally give you full transparency and undersatnding into what your customers are saying.
Instead of randomly sampling a small percent of your conversations and tediously filling out QA scorecards, automatically score every agent conversation using AI. Pathlight will flag the conversations that require further follow up and coaching.
Leverage the power of AI to understand the deeper layers of customer interactions. Uncover critical questions and concerns, enhancing your capacity to deliver exceptional service.
We'd love to help you. You can email us at firstname.lastname@example.org.