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CheckMarket

Enterprise survey tool

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About this app

Create a ticket in Zendesk when respondents to your survey give certain answers.

For instance, you could ask a respondent in a survey if they would like to be contacted and if so have a ticket created in Zendesk so that your customer support staff can call them.

Another use might be if a respondent indicates that they are very unhappy or are planning to stop using your services, you could have a ticket created so that someone in your organization contacts them to win them back, maybe with some kind of interesting offer.

Informatie over app

Installatie-instructies

Setting up this kind of alert is easy to do. First go to “Alerts “ in your survey.

  1. Click on “Create alert”

  2. Enter the trigger criteria

  3. Select “Create Zendesk ticket” from the actions list.

  4. Enter your Zendesk URL -{subdomain}.zendesk.com

  5. Enter your Zendesk username

  6. Enter your Zendesk API token (You can find this in Zendesk under settings->channel->API )

  7. Enter the subject of the ticket

  8. Enter the comment for the ticket

  9. Click “Save”

Wat mensen zeggen

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Deel je ervaring met de rest van de Zendesk-community

.zendesk.com