CheckMarket
Enterprise survey tool
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CheckMarketAbout this app
Create a ticket in Zendesk when respondents to your survey give certain answers.
For instance, you could ask a respondent in a survey if they would like to be contacted and if so have a ticket created in Zendesk so that your customer support staff can call them.
Another use might be if a respondent indicates that they are very unhappy or are planning to stop using your services, you could have a ticket created so that someone in your organization contacts them to win them back, maybe with some kind of interesting offer.
Informatie over app
Installatie-instructies
Setting up this kind of alert is easy to do. First go to “Alerts “ in your survey.
Click on “Create alert”
Enter the trigger criteria
Select “Create Zendesk ticket” from the actions list.
Enter your Zendesk URL -{subdomain}.zendesk.com
Enter your Zendesk username
Enter your Zendesk API token (You can find this in Zendesk under settings->channel->API )
Enter the subject of the ticket
Enter the comment for the ticket
Click “Save”
Laat een beoordeling achter
Deel je ervaring met de rest van de Zendesk-community