Netop Live Guide: Online chat and remote access

Efficient call resolution is the key to a successful help desk. Live Guide live chat makes it possible for you to improve first-call resolution rates, increase overall service efficiencies, and delight your internal and external support customers.

Live Guide + Zendesk

Live Guide's Zendesk integration module allows you to communicate with customers, see case histories, create tickets and access end user computers within a single interface. You can also create Zendesk tickets automatically through offline chat forms when agents are not immediately available.

Remote Access

Netop's remote control solutions are trusted around the world for reliable, secure resolution of customer support cases. With our Remote Access options, agents can remotely view customer screens or take full control of customer computers for more efficient call resolution.

Easy to Implement

In terms of cost, installation, and training, you'll be hard-pressed to find a more accessible chat solution then Netop Live Guide. Adding a few lines of code to your website, email signature, or social media campaigns brings the full features of our web-based chat solution to your service desk.

Align your customer service and online communication channels by integrating Live Guide and Zendesk today.