Provides an integrated digital care experience powered by Sprinklr in Zendesk

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Sprinklr (@Sprinklr) is the world's first Unified Front Office Platform for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has offices in 15 countries and works with more than 1,000 global enterprises, including Allstate, McDonald's, Microsoft, NASA, Nike, Philips, Procter & Gamble, Samsung, Santander, Shell, and Verizon.

Empower your Zendesk with Customer Care on 30+ Social & Messaging Channels. Sprinklr is the only integrated offering that enables pro-active care on the Zendesk. Our AI-based analysis shows what consumers are saying about a brand's products, and spotlights how customer experiences vary across different regions and brand locations. These insights can help you make your customers happier, regardless of where and how they choose to interact with your brand.

Beyond our programmatic features, Sprinklr's Intuition AI uses machine learning and natural language processing to automatically enrich and classify data, highlight anomalies, or recommend content or actions. Our sentiment analysis is over 80% accurate, and we can detect certain people, places, objects, and logos in social media images – empowering brands to understand how consumers feel about their products and how they use them. This enables automated case creation within Zendesk - which eliminates agents' need to read or find every global mention of their products or brand that need engagement.

  • Auto-create customer support cases in Zendesk from social posts and messages, spanning over 30+ social + messaging channels and listening sources, available through Sprinklr.
  • Respond and engage with your customers on social and messaging channels natively in Zendesk. By enriching the Zendesk with Social data, the end customer experience is enhanced by providing a complete view of the customer interactions to the business agents in Zendesk.

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