Device42 provides automatic and agentless discovery of infrastructure and application dependencies. The Zendesk integration gives users the ability to

• Attach any part of your auto-discovered IT infrastructure within Device42 – including devices, racks, parts, and PDUs – directly to your Zendesk tickets

  • View details like device type, device service level, and serial numbers stored within Device42 directly within Zendesk

  • Click links integrated into Zendesk that jump you directly to the relevant IT infrastructure CI details page in Device42

  • Customize Zendesk by adding your auto-discovered Device42 infrastructure items as columns in your Zendesk custom views