Macro Templates
Create, edit, and manage macro templates directly within your Zendesk tickets!
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About this app
Simplify your Zendesk workflow with Macro Templates!
Macro Templates helps support teams streamline ticket responses by enabling them to create, edit, and manage macro templates directly within Zendesk tickets. This app allows you to instantly copy a template to a ticket comment, making ticket management quicker and more efficient.
Key Features:
- Create and Edit Templates – Easily create, edit, and delete macro templates without leaving the ticket.
- Copy to Comment – Instantly copy a template to the comment section of the ticket.
- Template Creator – Includes advanced features such as image insertion from URLs, table formatting, and more.
- Previous Template Selector – Quickly access and reuse previous templates.
- Zendesk Placeholder Selector – Select Zendesk placeholders to enhance your templates.
With Macro Templates, enhance your support team's productivity and keep your Zendesk workflow organized and efficient!
Informatie over app
Installatie-instructies
How to install Macro Templates
Follow these steps to install and start using Macro Templates in your Zendesk account.
1. Install the app - Click the Install button on the Zendesk Marketplace. - Select the Zendesk account where you want to install the app.
2. Access Macro Templates - Open any ticket in Zendesk. - Find the Macro Templates app in the ticket sidebar.
3. Create and Manage Templates - Use the app's interface to create, edit, and delete macro templates directly in the ticket. - Select templates from the previous templates list and copy them to the ticket comment.
4. Advanced Template Features - Use the template creator to insert images from URLs, create tables, and select Zendesk placeholders for a personalized response.
Simplify your ticket management and enhance response efficiency with Macro Templates!
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