Undo and redo live changes on a ticket form

Simply choose which ticket fields to hide from agents

Pop-up notification feed for ticket events inside the agent interface

Custom survey forms that seamlessly integrate with tickets

Checklists for tickets. Child-parent ticket workflows. Manage projects.

Set reminders on tickets and control them like tasks with deadlines

Attach calendar events to tickets and sync with Google or Microsoft

Quick access to Admin Center from the nav bar

Timer workflows to manage SLAs, OLAs, deadlines and reminders

Powerful approval workflow processes for your tickets

Sandbox to live test {{ }} placeholders in tickets, triggers, macros

Manage server-side access to Zendesk Support for all your agents

Live control of your agent ticket forms

Easily manage an unlimited number of schedules to create tickets automatically

Allow agents to schedule any number of follow-up tickets

Manage projects by moving tickets around like cards

Send messages directly to agents and track who's seen them

Instantly apply macros that allow any type of change