Textline for Zendesk Sell

Create the best customer experience for sales\n\nTextline brings business texting to Zendesk Sell so reps can reach prospects and customers quickly without leaving their pipeline. Teams like 1-800-Got-Junk, Tuft & Needle, Stuart Weitzman, TriMet, and Live Nation use Textline to connect in a way that is fast, convenient, and efficient while keeping every conversation visible to the team. Add a personal touch, cut phone tag, and progress deals faster.\n\n### Turn conversations into revenue\n\nTextline gives sales teams collaboration and automation tools: shared numbers for territories, templated responses, scheduled follow-ups, metrics, and more. Use Textline natively within Zendesk Sell—initiate and respond to texts from the top bar widget or deal card view, and keep all message history logged on leads and deals while contacts stay synced in Textline’s address book.\n\n### Features include:\n\n* Shortcuts — Store templates for frequently used messages.\n* Transfer — Transfer text messages, similar to transferring phone calls.\n* Notifications — Receive desktop, email, and mobile alerts.\n* Auto Responses — Use automated greetings and away messages.\n* Whispers — Leave private notes for internal team discussions.\n* Metrics — Understand customer interactions and monitor team performance.\n* MMS — Send and receive photos, videos, and attachments.\n* Address Book — All Zendesk contacts sync into Textline.\n\n### Data Privacy and Security\n\nTextline accesses and processes the following Zendesk data to provide text messaging services:\n\n* Customer contact information (names, phone numbers, email addresses) - Used to identify contacts and enable text messaging communication\n* Ticket/deal data and conversations - Used to log text message interactions and maintain conversation history within Zendesk records\n* Agent information (names, roles, groups) - Used to route messages and manage team collaboration features\n* Organization settings - Used to configure integration preferences and workflow automation\n\nAll data is transmitted securely using industry-standard encryption and stored on Textline's secure servers in compliance with applicable data protection regulations. Data is used solely to provide the text messaging service and improve user experience. Textline does not sell or share personal data with third parties for marketing purposes.\n\nFor complete details on data handling practices, please review our Privacy Policy.\n\nIf your team is ready to start texting, sign up for your free trial at https://textline.com