Nautilus Talk
Complete the omnichannel experience with Nautilus Talk, a cloud phone that embeds onto your agent dashboard.
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Nautilus SIP PTE Limited
About this app
"Available to all customers on Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing". Nautilus Talk is a powerful phone integration that adds the calling part into the customer journey.Learn more at https://nautilus-network.com/plans/nautilus-talk/
MANAGE CALLS AND TICKETS IN ONE PLACEPlace and receive calls using Nautilus’ feature rich contact center solution while you manage tickets on the same page.
USE YOUR MAINLINE ON ZENDESKWith Nautilus Talk, you can either port your existing number to be used on Zendesk or get a new portable number from us. Only applicable to Singapore and Australian numbers.
CALL RECORDINGSView call details and playback recordings on the ticket, while keeping team members in the loop without losing context.
CUSTOMER JOURNEY INSIGHTSChoose to work on open tickets or trigger a new ticket when a call comes in. After the call ends, the interaction history automatically updates.
Informatie over app
Installatie-instructies
Installation Guide
First, we will input the reporting portal URL into Nautilus PBX Server URLThen, key in the default group ID into your Zendesk Ticket group ID. After that’s done, enter the default brand ID into your Zendesk Brand ID.Next, type the default form ID into Zendesk Ticket Form ID.Finally, click “Install” to begin the installation process.
To allow agent to enter auth token : 1. on admin center go to People > configuration > user field2. add 'text' field3. Display name - Nautilus User Auth Token4. field key - nautilususerauth_token5. save
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