Overview

Respond to tickets more efficiently with enhanced context and up-to-date device data using Vision-Bot for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to detailed information within Vision-Bot.

Easily Confirm Critical Device Information

Install the app to reference relevant device data next to tickets. Know immediately if a device has problem areas or hasn’t checked-in recently and is out-of-date. Easily copy and paste device serial numbers to search Zendesk for a history of alerts.

Requirements

Anyone with a Robot Cloud subscription or a Vision-Bot account can use this app. If you run your own Jamf Server, you’ll need to add the "Dashboard: Email Addresses" Extension Attribute. You can find this in your Vision-Bot documentation.