Loris CX software helps teams understand exactly where their customers are coming from and guides their conversations in real time — no additional training or soft skills required. We use machine learning to leverage empathy insights that make agents more human, not less.

It’s not enough to analyze sentiment in text (others do it, too). We go further, helping CX teams and agents know exactly what to do next to better a conversation.

Make Agents More Efficient

Our real time coaching helps agents respond to tickets significantly faster in chat and messaging channels. On average, we make agents 25% more efficient.

Improve Quality

Loris ensures your agents are using language consistent with your brand voice without sounding robotic.

Analyze 100% of your Messages

Loris analyzes and provides insights on every message. Stop relying solely on a manual QA process and customer surveys.