Nieuw
Aisera Assist
Aisera Assist is a next-gen AI Service Experience solution.
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Aisera TicketAI AssistAbout this app
Aisera's next-generation AI Customer Service works with existing solutions to deliver an end-to-end AI Service Experience for customers. AI Customer Service provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
Aisera's Assist product brings intelligent automation to classify and route high volumes of tickets, improve resolution times, and user satisfaction. Assist empowers agents by recommending similar tickets, knowledge articles, and next-best actions.
By supporting service desk teams through historical ticket analysis and auto-classification of tickets, Assist reduces MTTR, bounce rates, and ticket misclassification.
Auto-resolve support requests across channels
Automatically assign and route tickets to the right agents
Recommend next-best-actions for ticket resolution
Automate knowledge resolution and ticket resolution notes
Agent coaching with AI-driven recommendations
Data Privacy & Security:Aisera processes customer support data to provide AI-powered automation and recommendations. All data is handled in accordance with industry-standard security practices and is used solely to deliver the service functionality described above. Customer data is encrypted in transit and at rest, and is not shared with unauthorized third parties. For complete details on our data handling practices, please visit our privacy policy at https://aisera.com/privacy-policy/
Informatie over app
Installatie-instructies
1.Click the Admin icon (cog wheel) in the sidebar, then select Apps > Manage.
3.Browse the Marketplace for the Aisera Assist App.
4.You will now be redirected to the App details page.
5.Fill up the form with the following information. This information will be provided by the Aisera Team prior to go-live.
Title: Aisera Assist
Aisera URL: Define the Aisera URL where Assist should establish communication with.
Aisera App Token: The unique Aisera App token identifier provided by Aisera.
Custom Field IDs: A comma separated list of Zendesk field IDs which Aisera Assist should use.
Aisera email: Aisera account email.
Aisera password: Aisera account password.
6.Click Install at the bottom. If you are re-installing the app, you may see an Update button instead of an Install button.
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