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Help Center Health Check
Find broken links, broken images, and accessibility issues in your Help Center. Know your knowledge base is healthy.
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About this app
Help Center Health Check scans all your Help Center articles for broken links, images, and content issues. Get confidence that your knowledge base is healthy and ready to help customers.
Your Help Center is often the first place customers go for answers. But over time, articles accumulate broken links, missing images, and orphaned content. These issues frustrate customers and erode trust in your support resources.
Stop wondering. Start knowing.
What It Detects
- Broken Internal Links - Links to articles that no longer exist or have been moved
- Broken Images - Images that fail to load, leaving empty spaces in your articles
- Broken External Links - External URLs returning 404, 500, or other error codes
- Images Without Alt Text - Accessibility issues that affect screen reader users
- Orphaned Articles - Content with no incoming links that customers can't discover
- Dead-End Articles - Articles with no outgoing links, missing opportunities to guide customers
- Non-Semantic Structure - HTML issues like duplicate H1 headings
Key Features
- Multi-Brand Support - Scan multiple Help Centers from a single interface
- Smart Filtering - Filter by issue type to focus on what matters most
- Real-Time Stats - See issue counts at a glance with color-coded badges
- Direct Links - Click any article to open it directly for editing
Perfect For Knowledge Base Managers
Maintain content quality across large article libraries
Ensure customers always find working, helpful content
Identify orphaned content and improve article discoverability
How It Works
- Select your Help Center brand from the dropdown
- Wait while the app scans all articles (typically 30-60 seconds)
- Filter by issue type: Errors, Warnings, Notices, or Clean articles
- Review issues sorted by severity with direct links to fix them
Why Health Check Matters
- Peace of Mind - Know your Help Center is working, not just hope it is
- Improve Customer Experience - Working links and images build trust
- Boost SEO - Search engines penalize broken links and missing images
The Confidence Dashboard
When you see all green, you know your Help Center is ready. When issues appear, you know exactly what to fix. No more surprises from customers reporting broken content; you'll find it first.
Privacy & Data Processing
No article content or personal data is stored by the app.
Informatie over app
Installatie-instructies
Login to your Zendesk Support account.
Open the Admin Center, then select Apps and integrations in the sidebar. Click Zendesk Support apps, and click the Marketplace button.
Search for or scroll to locate the Help Center Health Check app.
Click Install to add the app to your account.
Once installed, click the Help Center Health Check icon in the navigation bar (left sidebar) to open the app.
Note: The app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to limit access based on agent roles.
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