With the productboard - Zendesk integration you can push relevant support tickets to productboard if they include valuable user insights that the product team should review, such as feature requests or pain points with today’s product.

Set up the integration

To set up the integration, you’ll need to have an admin role in both productboard and Zendesk.

1. In productboard, under Integrations, add a new Zendesk integration.
2. Input the URL for your Zendesk project.
3. Authorize the integration with your Zendesk credentials.
4. Choose how you would like to pull conversations to productboard. You can chose from one of these options:
   • Pull all new tickets
   • Pull only new tickets with a certain tag
   • Pull all new tickets but move those with a certain tag to the Inbox
   • Custom trigger conditions (advanced)

Questions? Reach us at hello@productboard.com. We’d love to hear from you.

Install the app from the Zendesk Marketplace.

1. Fill in account information (admin user, instance URL, and API Token)

2. then select options for which information to redact from Tickets.

Redacting Tickets

Once setup, you can:

• Go to a User Profile to remove an individual User,

• An Organization Profile to remove ALL Users and Tickets from that Organization,

• Or use the bulk user tool to upload a list of email addresses to remove a large number of profiles at once.

Simply click install and sign in using your SurveyMonkey username and password. Follow OAuth flow to authorize SurveyMonkey to integrate with Zendesk. You will be redirected to the Select Recipient page after OAuth.

Please go to http://www.channelreply.com/manage and follow installation instructions there. Note that you need Channel Reply account in order to use the app.

To get started with the TeamViewer app for ZenDesk follow these steps:

• Go to Admin settings > Ticket Fields > add custom field
• Select text as field type
• In the next screen, give a descriptive field title, such as TeamViewer Session ID, leave the checkboxes required and visible unchecked and click Add field.
• You are taken back to the list of ticket fields. Find your new field here, click edit and note down the custom field ID in the top right corner. (*Note: If you are using Zendesk ticket forms, you will need to make sure you add the above field to each of your ticket forms for the app to work *)
• Install the app from the Zendesk App listing page.
• Enter the custom field ID you noted down earlier into TeamViewer Custom Ticket Field
• Click Install and you are good to go!

Further options in the app settings:

Customer waiting message The message that will be displayed to your customers while they are waiting for your supporter to connect to the TeamViewer session. Customer link text Choose which text is inserted into your ticket by the Insert link into ticket button. Use @@URL@@ as placeholder for the actual session link. If left completely blank, the session link will be inserted in a new line.* Enable role restrictions Here you can restrict availability of the app to certain roles.

Meld u aan bij uw Zendesk en klik op het pictogram Admin op de zijbalk.

Select Apps > Browse, then find the Yonyx Interactive Guides app and click the tile.

On the Yonyx Interactive Guides app page, click Install app in the upper-right corner.

Configure the app settings:

Yonyx Subdomain: The subdomain you chose while registering your company with Yonyx. For example, if you chose acme.yonyx.com, enter 'acme' in this field.

Line of Business ID: When you register with Yonyx you get 2 lines of business by default. Enter the LOB id you intend to use here

Tag Search Fields:

Yonyx Subdomain: The subdomain you chose while registering your company with Yonyx. For example, if you chose acme.yonyx.com, enter 'acme' in this field.

Line of Business ID: When you register with Yonyx you get 2 lines of business by default. Enter the LOB id you intend to use here.

Ticket fields to base Tag Search on: Changes to these fields will resulting in Yonyx displaying the guides tagged with those field values. Eg: ticket.tags,ticket.customfield24609383,ticket.customfield24655806

Yonyx API Key: Yonyx API Key can be found in Security Page after you log into Yonyx as an Administrator.

Yonyx API Secret Key: Yonyx API Secret Key can be found in Security Page after you log into Yonyx as an Administrator.

Custom Field to store session Transcript IDs: Please add a new custom field and call it 'Session Transcript IDs' and enter its custom field ID here. Eg: customfield24651386

Custom Field to store ticket Transcript IDs: Please add a new custom field and call it 'Ticket Transcript IDs' and enter its custom field ID here. Eg: customfield24651526

Include Transcript URL: Includes the Transcript URL in ticket internal notes

Include Transcript Summary: Includes the Transcript Summary in ticket internal notes

If you have any question or comment, please contact us at support@yonyx.com.

Current Ada Customer Instructions:

1. Go to the Handoff section of the Settings tab
2. Toggle Zendesk Handoff card on.
3. Put in your API Token (generated from your Zendesk account), your Zendek user email, and your company Zendesk's subdomain name
4. Click Add Integration to automatically create Zendesk tickets on handoff
5. Add Zendesk Handoff to Answers that you'd like to escalate to your Zendesk inbox
   

New Ada Customers Instructions:

1. Click 'Setup' to get a personalized demo and pricing information
2. Start answering your customer's questions instantly and saving agent time today

To get started, contact our team to customize your Stella Connect package. Once you’ve decided on features and workflow, integration is quick and easy. Our team will guide you through the process. There are six simple steps to follow:

1. Create a Target: leverage our flexible API to create your integration.

2. Create Triggers: These are the service channels that you want Stella Connect requests sent against.

3. Create Exclusion Tiggers: These are custom rules you can put in place for interactions that you do not want Stella Connect requests sent against.

4. Test: assign a test email address and use our test key so you can safely review and refine the Stella Connect customer experience.

5. Move to Production: Set your integration live and start automatically triggering Stella Connect requests across the channels and interaction types you’ve specified through the configuration process.

Link to ShipStation article to help generate keys: https://help.shipstation.com/hc/en-us/articles/206638917/-How-can-I-get-access-to-ShipStation-s-API-