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Admin Training
Admin Training
Learn the ins-and-outs of Zendesk so you can run your operations like a well-oiled machine
All Courses
Virtual Instructor Led Training Free Resources Product: Support Product: Help Center Product: Talk Product: Chat Product: Guide Product: Explore Overview Video {{ Private training }} Product: Sell On-Demand (Free) Support / Ticketing {{ Agent Workspace }} Guide / Help Center Explore / Reporting & Analytics Chat / Live Chat & Messaging Sell / Sales CRM Talk / Voice
Developer Training
Developer Training
Learn how to extend the platform using our APIs, apps, and SDK
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Agent Training
Agent Training
Onboard new agents across channels quickly and efficiently through our online courses
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Zendesk Certifications
Zendesk Certifications
Reach a Zendesk-verified level of expertise.
Get Certified
Foundational Support Learning Path
Foundational Support Learning Path
Configure foundational email support for your agents and business.
Register
6 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }} {{ 2+ hours }} role-admin color-#FFD874 category-foundation-building
Explore / analytics Learning Path
Explore / analytics Learning Path
Learn how to use analytics to understand and act on your reporting data
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3 Courses
{{ Admin }} {{ Explore }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ Analyst }} {{ 2+ hours }} role-admin role-cx-analyst color-#FFD874 category-foundation-building
Omnichannel Agent Learning Path
Omnichannel Agent Learning Path
Learn how to engage with customers through multiple channels using Agent Workspace
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6 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundation building }} role-agent color-#FFD874 category-foundation-building
Messaging Learning Path
Messaging Learning Path
Learn how to use messaging to connect with your customers on the web, mobile, and social apps.
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3 Courses
{{ Admin }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Messaging }} {{ Foundation building }} {{ 30 min - 1 hour }} role-admin color-#FFD874 category-foundation-building
Guide / self-service Learning Path
Guide / self-service Learning Path
Deliver best-in-class self-service and empower your agents with a knowledge base.
Register
5 Courses
{{ Admin }} {{ Guide }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ 2+ hours }} role-admin color-#FFD874 category-foundation-building
On-Demand: Introduction to Zendesk for Agents
On-Demand: Introduction to Zendesk for Agents
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9 min
{{ Agent }} {{ Foundation building }} {{ 30 min or less }} role-agent color-#FFD874 category-foundation-building
On-Demand: Omnichannel Agent Certification Preparation Course
On-Demand: Omnichannel Agent Certification Preparation Course
This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam
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{{ Agent }} {{ Support }} {{ Single course }} {{ Certification preparation }} role-agent
On-Demand: Zendesk Support for Agents
On-Demand: Zendesk Support for Agents
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43 min
{{ Agent }} {{ Support }} On-Demand (Free) Support / Ticketing {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} role-agent
On-Demand: Introduction to Explore / analytics
On-Demand: Introduction to Explore / analytics
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15 min
{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min or less }} role-cx-analyst color-#FFD874 category-foundation-building
On-Demand: Messaging Dataset tutorial
On-Demand: Messaging Dataset tutorial
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27 min
{{ Admin }} {{ Explore }} {{ Product deep dive }} {{ Messaging }} {{ Single course }} role-cx-analyst category-product-deep-dive color-#FFA179
On-Demand: Answer Bot Dataset
On-Demand: Answer Bot Dataset
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26 min
{{ Admin }} {{ Explore }} {{ Product deep dive }} {{ Single course }} {{ 30 min or less }} Single course role-cx-analyst category-product-deep-dive color-#FFA179
Sell for Admins Learning Path
Sell for Admins Learning Path
Learn how to successfully implement Zendesk's CRM solution, Sell
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5 Courses
{{ Admin }} {{ Sell }} {{ Learning path }} {{ Foundation building }} {{ 2+ hours }} role-sales-team color-#FFD874 category-foundation-building
Sell for Users Learning Path
Sell for Users Learning Path
Register
5 Courses
{{ Agent }} {{ Sell }} {{ Learning path }} {{ Foundation building }} role-sales-team color-#FFD874 category-foundation-building
On-Demand: Introduction to Sell
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
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10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#FFD874 category-foundation-building
On-Demand: Configure Sell to reflect your sales process
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
Register
54 min
{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 2+ hours }}
Zendesk Overview: The Zendesk Developer Platform
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
Register
12 min
Free Resources {{ Admin }} {{ Developer }} Overview Video On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#FFD874 category-foundation-building
On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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42 min
{{ Developer }} English On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} role-developer color-#FFD874 category-foundation-building
On-Demand: Introduction to Sunshine Conversations for Developers
On-Demand: Introduction to Sunshine Conversations for Developers
Register
9 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#FFD874 category-foundation-building
On-Demand: Build a Custom Integration With ZIS
On-Demand: Build a Custom Integration With ZIS
Learn how to develop your own custom Zendesk integrations.
Register
113 min
{{ Developer }} English {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }} role-developer color-#FFD874 category-foundation-building
Zendesk Expert Certification Bundle  (Support Admin, Explore CX Analyst, App Developer, I)
Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)
Expert Certification bundle - Certifications at a 15% discount if bought in bulk
$899
Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles
Certification: Zendesk Talk Specialist Exam
Certification: Zendesk Talk Specialist Exam
Get Certified in Zendesk's Voice solution, Talk.
$199
{{ Admin }} {{ Talk }} {{ Certification Exam }} hide-score color-#9A4497 category-cert-exam
On-Demand:メッセージングの概要
On-Demand:メッセージングの概要
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ(リモート)
On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ(リモート)
Zendesk Supportの主要な機能を学ぶのに最適なセットです。
$2,800
{{ Admin }} {{ Support }}
On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)
On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)
Erfahren Sie, wie Sie Ihr Team erfolgreich zum Arbeitsbereich für Agenten migrieren.
Register
53 min
Certification: Zendesk Omnichannel Agent Specialist Exam
Certification: Zendesk Omnichannel Agent Specialist Exam
Get Certified as a Zendesk Omnichannel Agent
$199
{{ Agent }} {{ Support }} {{ Chat }} {{ Talk }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Examen de spécialiste Zendesk Guide
Certification: Examen de spécialiste Zendesk Guide
Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Examen d’administrateur expert Zendesk Support
Certification: Examen d’administrateur expert Zendesk Support
Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Prüfung zum Zendesk Guide-Spezialisten
Certification: Prüfung zum Zendesk Guide-Spezialisten
Lassen Sie sich in Guide, der Help-Center Lösung von Zendesk, zertifizieren.
$350
{{ Certification Exam }} color-#9A4497 category-cert-exam
Explore/Analytics-Lernpfad
Explore/Analytics-Lernpfad
Lernen Sie, wie Sie mithilfe von Analysen Ihre Berichtsdaten verstehen und entsprechend handeln können.
Register
2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Certification: Zendesk Explore CX Analyst Expert Exam
Certification: Zendesk Explore CX Analyst Expert Exam
Get Certified in Zendesk's reporting & analytics solution, Explore.
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} hide-score {{ Analyst }} color-#9A4497 category-cert-exam
On-Demand: Migrate from Chat to Messaging
On-Demand: Migrate from Chat to Messaging
Learn how to successfully migrate your team from Chat to Messaging
Register
49 min
{{ Admin }} On-Demand (Free) {{ Agent Workspace }} {{ Messaging }} Chat / Live Chat & Messaging {{ Single course }} {{ Migration guide }} {{ 30 min - 1 hour }} color-#F6F0E6 category-migration-guide
On-Demand: Upgrade to Agent Workspace (for agents)
On-Demand: Upgrade to Agent Workspace (for agents)
Learn how the agent experience changes in Agent Workspace.
Register
8 min
{{ Agent }} {{ German }} {{ French }} Suite {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} {{ Migration guide }} {{ 30 min or less }} color-#F6F0E6 category-migration-guide
Startups I: Hit the Ground Running
Startups I: Hit the Ground Running
This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs
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9 Courses
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
Certification: Examen para especialista de Zendesk Guide
Certification: Examen para especialista de Zendesk Guide
Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.
$350
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
On-Demand:エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ
On-Demand:エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ
エージェントワークスペースでChatを初めて使用する方に最適のコースです。
Register
46 min
{{ Admin }} {{ Chat }} {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Explore/分析のラーニングパス
Explore/分析のラーニングパス
分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します
Register
2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Guide/セルフサービスのラーニングパス
Guide/セルフサービスのラーニングパス
ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します
Register
4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
オムニチャネルエージェントのラーニングパス
オムニチャネルエージェントのラーニングパス
エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します
Register
5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
On-Demand: Einführung in die grundlegende Unterstützung
On-Demand: Einführung in die grundlegende Unterstützung
Register
6 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Zendesk Chat Dataset
On-Demand: Zendesk Chat Dataset
Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.
Register
31 min
Product: Chat Product: Explore {{ Admin }} {{ Chat }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Startups III: Bringing it All Together
Startups III: Bringing it All Together
This path will teach you the importance of bringing each channel & part of your organization into the customer experience by leveraging context and communication
Register
1 Course
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
On-Demand: Ticket Forms
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
Register
46 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Zendesk Support Dataset
On-Demand: Zendesk Support Dataset
Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.
Register
42 min
Product: Explore {{ Admin }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Explore / Reporting & Analytics Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Zendesk Talk Dataset
On-Demand: Zendesk Talk Dataset
Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.
Register
36 min
Product: Talk Product: Explore {{ Admin }} {{ Talk }} {{ Explore }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Talk / Voice Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Automations
On-Demand: Automations
Learn to automations alongside other business rules.
Register
76 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Automations On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Increase Agent Efficiency with Contextual Workspaces
On-Demand: Increase Agent Efficiency with Contextual Workspaces
Learn how to pair two features to meet a common business goal.
Register
9 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing Short (0-15 min) Course Make more of our features {{ Single course }} Goal based tutorial {{ 30 min or less }} category-product-deep-dive color-#FFA179
Zendesk Overview: Chat
Zendesk Overview: Chat
Learn how our Live chat solution can facilitate your conversation with your customers.
Register
11 min
{{ Admin }} {{ Chat }} {{ German }} {{ French }} English Overview Video Introductory {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) Chat / Live Chat & Messaging Short (0-15 min) {{ Single course }} {{ 30 min or less }}
On-Demand: Set up Social and Business Messaging in Zendesk
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
Register
61 min
Product: Support Product: Chat {{ Admin }} {{ Chat }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing {{ Messaging }} Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Startups II: Customizing the Experience
Startups II: Customizing the Experience
This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use
Register
9 Courses
{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }}
On-Demand: Introducción a la mensajería
On-Demand: Introducción a la mensajería
Register
8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
Support básico
Support básico
Configure o suporte básico por e-mail para agentes e empresas.
Register
5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
Caminho de aprendizado do Guide/autoatendimento
Caminho de aprendizado do Guide/autoatendimento
Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.
Register
4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
Caminho de aprendizado do Explore/análise
Caminho de aprendizado do Explore/análise
Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios
Register
2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
Certification: Examen de administrador de Zendesk Support
Certification: Examen de administrador de Zendesk Support
Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Ruta de aprendizaje de agente omnicanal
Ruta de aprendizaje de agente omnicanal
Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente
Register
5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundation building }}
Ruta de aprendizaje de Talk/Voz
Ruta de aprendizaje de Talk/Voz
Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.
Register
2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Certification: Exame de Administrador especialista do Zendesk Support
Certification: Exame de Administrador especialista do Zendesk Support
Obtenha a certificação na solução de tickets do Zendesk, o Support.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Examen des analystes experts de l’expérience client Zendesk Explore
Certification: Examen des analystes experts de l’expérience client Zendesk Explore
Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Sunshine Conversations for Developers Learning Path
Sunshine Conversations for Developers Learning Path
Develop custom messaging solutions with Sunshine Conversations
Register
4 Courses
{{ Developer }} {{ Learning path }} {{ Developer Platform }} {{ 30 min - 1 hour }}
On-Demand: Einführung in Zendesk Integration Services (ZIS)
On-Demand: Einführung in Zendesk Integration Services (ZIS)
Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.
Register
10 min
{{ Admin }} {{ Developer }} {{ German }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Einführung in Zendesk für Agenten
On-Demand: Einführung in Zendesk für Agenten
Register
9 min
{{ Agent }} {{ Support }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
Certification: Expertenprüfung zum Zendesk Support-Administrator
Certification: Expertenprüfung zum Zendesk Support-Administrator
Lassen Sie sich für die Support-Ticketlösung von Zendesk zertifizieren.
$350
{{ Admin }} {{ Certification Exam }} color-#9A4497 category-cert-exam
On-Demand: Zendesk Messaging for Agents
On-Demand: Zendesk Messaging for Agents
Register
42 min
Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundation building }} {{ Single course }}
Certification: Zendesk Support Administrator Expert Exam
Certification: Zendesk Support Administrator Expert Exam
Get Certified in Zendesk's ticketing solution, Support.
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} hide-score color-#9A4497 category-cert-exam
Certification: Zendesk Guide Specialist試験
Certification: Zendesk Guide Specialist試験
Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Zendesk Explore CX Analyst Expert認定資格試験
Certification: Zendesk Explore CX Analyst Expert認定資格試験
Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Zendesk Support Administrator Expert試験
Certification: Zendesk Support Administrator Expert試験
Zendeskのチケット管理ソリューション「Support」の認定資格試験です。
$350
{{ Admin }} {{ Support }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Grundlegende Unterstützung
Grundlegende Unterstützung
Konfigurieren Sie grundlegenden E-Mail-Support für Ihre Agenten und Ihr Unternehmen.
Register
5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
On-Demand: Tags
On-Demand: Tags
Provide your agents with helpful context using tags
Register
52 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Upgrade to Agent Workspace (for admins)
On-Demand: Upgrade to Agent Workspace (for admins)
Get ready to upgrade to Agent Workspace
Register
53 min
Role: Admin {{ Admin }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Medium (15- 45 min) Course {{ Foundation building }} {{ Single course }} {{ Migration guide }} {{ 30 min - 1 hour }} color-#F6F0E6 category-migration-guide
On-Demand: Zendesk Support Administrator Certification Preparation Course
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
Register
1 hr 24 min
{{ Admin }} {{ Support }} {{ Certification preparation }}
On-Demand: Einführung in Talk/Voice
On-Demand: Einführung in Talk/Voice
Register
10 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción a Zendesk Integration Services (ZIS)
On-Demand: Introducción a Zendesk Integration Services (ZIS)
¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.
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10 min
{{ Developer }} {{ Spanish }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Introduction aux services d’intégration Zendesk (ZIS)
On-Demand: Introduction aux services d’intégration Zendesk (ZIS)
Vous découvrez la création d’intégrations Zendesk ? Commencez ici pour connaître les principales fonctionnalités de ZIS.
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10 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }}
On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente
On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente
¿Es un cliente nuevo de Zendesk que usa el chat con el Espacio de trabajo de agente por primera vez? Este es el lugar ideal para comenzar.
Register
46 min
{{ Agent }} {{ Chat }} {{ Spanish }} {{ Agent Workspace }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent
Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.
Register
46 min
{{ Admin }} {{ Chat }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Parcours d’apprentissage Guide/Self-service
Parcours d’apprentissage Guide/Self-service
Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.
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4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
On-Demand: Introdução a mensagens
On-Demand: Introdução a mensagens
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
Caminho de aprendizado do Talk/voz
Caminho de aprendizado do Talk/voz
Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.
Register
2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Caminho de aprendizado do agente omnichannel
Caminho de aprendizado do agente omnichannel
Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente
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5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
On-Demand: Introduction à la messagerie
On-Demand: Introduction à la messagerie
Register
8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Einführung in Guide/Self-Service
On-Demand: Einführung in Guide/Self-Service
Register
10 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
Guide/Self-Service-Lernpfad
Guide/Self-Service-Lernpfad
Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank.
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4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
On-Demand: Zendesk Talk for Agents
On-Demand: Zendesk Talk for Agents
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46 min
{{ Agent }} {{ Talk }} On-Demand (Free) Talk / Voice {{ Foundation building }} {{ Single course }}
Certification: Zendesk Chat Specialist Exam
Certification: Zendesk Chat Specialist Exam
Get Certified in Zendesk's Live chat solution.
$199
{{ Admin }} {{ Chat }} {{ Certification Exam }} hide-score color-#9A4497 category-cert-exam
Certification: Zendesk Guide Specialist Exam
Certification: Zendesk Guide Specialist Exam
Get Certified in Zendesk's Help center solution, Guide.
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} hide-score color-#9A4497 category-cert-exam
Certification: Examen para analista de la experiencia del cliente de Zendesk Explore
Certification: Examen para analista de la experiencia del cliente de Zendesk Explore
Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.
$350
Certification {{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Certification: Expertenprüfung zum Zendesk Explore CX-Analytiker
Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.
$350
{{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Zendesk App Developer I Expert Exam
Certification: Zendesk App Developer I Expert Exam
Become a Certified Zendesk App Developer I.
$350
{{ Developer }} {{ Certification Exam }} hide-score {{ Developer Platform }} color-#9A4497 category-cert-exam
Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)
Specialist Certification bundle - Certifications at a 15% discount if bought in bulk
$499
Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles Chat / Live Chat & Messaging
On-Demand: Schedules and SLAs
On-Demand: Schedules and SLAs
This course will help you use schedules and SLAs to streamline your workflows in Zendesk.
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62 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Einführung in Messaging
On-Demand: Einführung in Messaging
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8 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Introdução ao Zendesk Integration Services (ZIS)
On-Demand: Introdução ao Zendesk Integration Services (ZIS)
Novo na criação de integrações do Zendesk? Comece aqui para aprender os principais recursos do ZIS.
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10 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente
Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.
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46 min
{{ Admin }} {{ Chat }} {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Triggers
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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70 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Zendesk Chat for Agents, I
On-Demand: Zendesk Chat for Agents, I
Learn how to provide great customer service with Chat.
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On-Demand {{ Agent }} {{ Chat }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) Chat / Live Chat & Messaging {{ Foundation building }} {{ Single course }} color-#FFD874
Talk/Voice-Lernpfad
Talk/Voice-Lernpfad
Lernen Sie, wie Sie mit Ihrem Voice-Kanal direkt mit Kunden per Anruf und Text kommunizieren.
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2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Assistance fondamentale
Assistance fondamentale
Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.
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5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
Parcours d’apprentissage Agent omnicanal
Parcours d’apprentissage Agent omnicanal
Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.
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5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
Parcours d’apprentissage Talk/Centre d’appels
Parcours d’apprentissage Talk/Centre d’appels
Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.
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2 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Lernpfad zum Thema „Omnichannel“
Lernpfad zum Thema „Omnichannel“
Lernen Sie, wie Sie mit dem Arbeitsbereich für Agenten mit Kunden auf mehreren Kanälen interagieren.
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5 Courses
{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Messaging }} {{ Foundation building }}
Soporte fundamental
Soporte fundamental
Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.
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5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
Talk/音声通話のラーニングパス
Talk/音声通話のラーニングパス
音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します
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3 Courses
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Foundation building }}
Ruta de aprendizaje sobre el análisis/Explore
Ruta de aprendizaje sobre el análisis/Explore
Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos
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2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
基本的なSupport
基本的なSupport
エージェントとビジネスのために基本的なメールサポートを設定します
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5 Courses
{{ Admin }} {{ Support }} {{ Learning path }} {{ Foundation building }}
On-Demand:Zendeskインテグレーションサービス(ZIS)入門
On-Demand:Zendeskインテグレーションサービス(ZIS)入門
Zendeskインテグレーションを初めて構築する場合、ZISの主な機能を学ぶ最適のコースです。
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10 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}
Ruta de aprendizaje de Guide/autoservicio
Ruta de aprendizaje de Guide/autoservicio
Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.
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4 Courses
{{ Admin }} {{ Guide }} {{ Learning path }} {{ Foundation building }}
Parcours d’apprentissage Explore/Analyses
Parcours d’apprentissage Explore/Analyses
Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.
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2 Courses
{{ Admin }} {{ Explore }} {{ Learning path }} {{ Foundation building }}
On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten
Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.
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46 min
{{ Admin }} {{ Agent }} {{ Chat }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Certification: Exame de analista especialista do Zendesk Explore CX
Certification: Exame de analista especialista do Zendesk Explore CX
Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.
$350
{{ Admin }} {{ Explore }} {{ Certification Exam }} color-#9A4497 category-cert-exam
Certification: Exame de especialista do Zendesk Guide
Certification: Exame de especialista do Zendesk Guide
Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.
$199
{{ Admin }} {{ Guide }} {{ Certification Exam }} color-#9A4497 category-cert-exam
On-Demand: Introduction to Talk / voice
On-Demand: Introduction to Talk / voice
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10 min
{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
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1 hr 2 min
{{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundation building }} {{ Single course }} color-#FFD874 category-foundation-building
Talk / voice Learning Path
Talk / voice Learning Path
Learn how to use your voice channel to speak directly with customers with calls and text messaging.
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3 Courses
{{ Admin }} {{ Talk }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundation building }} {{ 1 - 2 hours }} color-#FFD874 category-foundation-building
On-Demand: Introduction to Zendesk Integration Services (ZIS)
On-Demand: Introduction to Zendesk Integration Services (ZIS)
New to building Zendesk integrations? Start here to learn the key features of ZIS.
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14 min
{{ Admin }} {{ Developer }} English {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} Platform/ Integrations color-#FFD874 category-foundation-building
Zendesk Omnichannel Agent Specialist Certification Prep Path
Zendesk Omnichannel Agent Specialist Certification Prep Path
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2 Resources
{{ Agent }} {{ Support }} {{ Chat }} {{ Talk }} {{ Certification preparation }} color-#DEF991 category-cert-prep
Zendesk Guide Specialist Certification Prep Path
Zendesk Guide Specialist Certification Prep Path
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2 Resources
Role: Admin Product: Guide {{ Admin }} {{ Guide }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk Talk Specialist Certification Prep Path
Zendesk Talk Specialist Certification Prep Path
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2 Resources
{{ Admin }} {{ Talk }} {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk Support Administrator Certification Prep Path
Zendesk Support Administrator Certification Prep Path
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3 Resources
Product: Support Role: Admin {{ Admin }} {{ Support }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk App Developer I Certification Prep Path
Zendesk App Developer I Certification Prep Path
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4 Resources
{{ Developer }} {{ Learning path }} {{ Developer Platform }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk Explore CX Analyst Certification Prep Path
Zendesk Explore CX Analyst Certification Prep Path
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2 Resources
Role: Admin Certification Product: Explore {{ Admin }} {{ Explore }} Level 4: Certification I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ Analyst }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
Zendesk Chat Specialist Certification Prep Path
Zendesk Chat Specialist Certification Prep Path
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3 Resources
{{ Admin }} {{ Chat }} {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }} color-#DEF991 category-cert-prep
On-Demand: Intro to Sunshine Conversations for Admins
On-Demand: Intro to Sunshine Conversations for Admins
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{{ Admin }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} Platform/ Integrations color-#FFD874 category-foundation-building
On-Demand: Introduction to Guide / self-service
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Zendesk Chat for Admins, I with Agent Workspace
On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
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46 min
{{ Admin }} {{ Chat }} {{ German }} {{ French }} English {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Chat / Live Chat & Messaging Medium (15- 45 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }} color-#FFD874 category-foundation-building
On-Demand: Introduction to messaging
On-Demand: Introduction to messaging
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8 min
{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Introduction to Foundational Support
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
Digital Launch Package
Digital Launch Package
The Digital Launch Package is designed for customers who are new to Zendesk and looking to approach their onboarding with a combination of self service + live support.
$350
Digital AI Launch Package
Digital AI Launch Package
The Zendesk AI Digital Launch Package is a new service offering for customers who are new to Zendesk Advanced AI features and looking to self-serve to get up and running quickly and efficiently.
$350
On-Demand: Einführung in Explore/Analysen
On-Demand: Einführung in Explore/Analysen
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15 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Introduction à l’assistance fondamentale
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
On-Demand: Gestion plus efficace de vos clients
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Zendesk Guide Specialist Study Guide
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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On-Demand: Zendesk Guide Specialist Certification Practice Test
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand:Guide/セルフサービスの概要
On-Demand:Guide/セルフサービスの概要
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10 min
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
Talk /音声通話ラーニングパスクイズ
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On-Demand:Talk / 音声通話入門
On-Demand:Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Talk Specialist Certification Practice Test
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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On-Demand: Zendesk Support Administrator Expert Certification Practice Test
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción al soporte fundamental
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
On-Demand: Administre a los clientes de manera más eficiente
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Talk / voice Learning Path Quiz
Talk / voice Learning Path Quiz
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{{ Admin }} {{ Talk }} {{ Foundation building }} Quiz
On-Demand: Speak directly to customers and deliver personalized solutions with voice
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Zendesk Explore CX Analyst Expert Study Guide
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand:基本サポートの概要
On-Demand:基本サポートの概要
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6 min
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand:エージェント向けチケット管理基本設定
On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand:カスタマーサービスのチケットワークフローの自動化
On-Demand:カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand:顧客管理の効率化
On-Demand:顧客管理の効率化
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Startups Guide: Activating your Account
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
On-Demand: Configure agent ticketing essentials
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }}
On-Demand: Empower customers to self-serve with a Zendesk help center
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Startups Guide: Zendesk Guide
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
An Overview of Apps for Startups
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
Messaging learning path quiz
Messaging learning path quiz
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{{ Admin }} {{ Messaging }} {{ Foundation building }} Quiz
On-Demand: Use messaging to connect with your customers everywhere
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-demand: Learn how to use Advanced AI features
On-demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-demand: Prepare to use Zendesk AI
On-demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
Zendesk App Developer I Expert Study Guide
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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On-Demand: Zendesk App Developer I Expert Certification Practice Test
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción a Zendesk para agentes
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
On-Demand: Introdução ao Talk/voz
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10 min
On-Demand:エージェント向けZendesk入門コース
On-Demand:エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand:Zendeskメッセージング エージェント向けコース
On Demand:Zendeskメッセージング エージェント向けコース
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On-Demand:Zendesk Talkエージェント向けコース
On-Demand:Zendesk Talkエージェント向けコース
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46 min
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
On-Demand: Going live
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Welcome to Zendesk Onboarding
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
color-#FFFCF6
On-Demand: Setting up your account
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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On-Demand: Zendesk Chat Specialist Certification Practice Test
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
On-Demand: Introducción a Explore/análisis
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15 min
Zendesk Omnichannel Agent Specialist Study Guide
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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Startups Guide: Omnichannel set up
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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{{ Developer }} {{ Foundation building }} Quiz {{ Developer Platform }}
On-Demand: Transfer conversations between systems with the Switchboard API
On-Demand: Transfer conversations between systems with the Switchboard API
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114 min
{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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26 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} category-foundation-building
On-Demand: Import data into Sell for additional context
On-Demand: Import data into Sell for additional context
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34 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
On-Demand: Incorporate tools to optimize your team’s workflow
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25 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min - 1 hour }}
Sell for Admins Learning Path Quiz
Sell for Admins Learning Path Quiz
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On-Demand:Explore/分析の概要
On-Demand:Explore/分析の概要
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15 min
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Kunden effizienter verwalten
On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Introdução ao Explore/análise
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Introdução ao suporte básico
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Omnichannel Agent Learning Path Quiz
Omnichannel Agent Learning Path Quiz
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On-Demand: Get to know Zendesk basics
On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Introduction à Guide/self-service
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Create leads, contacts and deals to manage sales activities
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Add channels to talk to your customers directly from Sell
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
{{ Agent }} {{ Sell }}
On-Demand: Measure sales performance with analytics
On-Demand: Measure sales performance with analytics
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11 min
{{ Agent }} {{ Sell }}
Sell for users Learning Path Quiz
Sell for users Learning Path Quiz
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On-Demand: Introdução ao Guide/autoatendimento
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
Guide / self-service Learning Path Quiz
Guide / self-service Learning Path Quiz
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{{ Admin }} {{ Guide }} {{ Foundation building }} Quiz
On-Demand: Support customers conversations and engagement with a community
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Grundlagen von Zendesk
On-Demand: Grundlagen von Zendesk
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26 min
{{ Agent }} {{ Support }} {{ Single course }}
On-Demand: Zendesk Support für Agenten
On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }} {{ Support }} {{ German }} {{ Single course }}
On-Demand: Zendesk Messaging für Agenten
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }} {{ Messaging }} {{ Single course }}
On-Demand: Zendesk Talk für Agenten
On-Demand: Zendesk Talk für Agenten
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46 min
{{ Agent }} {{ Talk }} {{ Single course }}
On-Demand: Set your support ticketing solution up for agent success
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Automate your customer service ticketing workflows
On-Demand: Automate your customer service ticketing workflows
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35 min
On-Demand: Manage your customers more efficiently
On-Demand: Manage your customers more efficiently
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43 min
Foundational Support Learning Path Quiz
Foundational Support Learning Path Quiz
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{{ Admin }} {{ Support }} {{ Foundation building }} Quiz
On-Demand: Mensagens do Zendesk para agentes
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
On-Demand: Introduction à Talk/au centre d’appels
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
Startups Guide: Zendesk Explore
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
Startups Guide: Zendesk Sell
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Sell }} Sell / Sales CRM
On-Demand: Measure your team's success and improve efficiency with analytics
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }}
Explore / analytics learning path quiz
Explore / analytics learning path quiz
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{{ Admin }} {{ Explore }} {{ Foundation building }} Quiz {{ Analyst }}
On-Demand: Introduction à l’assistance fondamentale
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
On-Demand: Gestion plus efficace de vos clients
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Zendesk Guide Specialist Study Guide
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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On-Demand: Zendesk Guide Specialist Certification Practice Test
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand:Guide/セルフサービスの概要
On-Demand:Guide/セルフサービスの概要
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10 min
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
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46 min
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
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1 hr 9 min
Talk /音声通話ラーニングパスクイズ
Talk /音声通話ラーニングパスクイズ
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On-Demand:Talk / 音声通話入門
On-Demand:Talk / 音声通話入門
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10 min
Zendesk Talk Specialist Study Guide
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Talk Specialist Certification Practice Test
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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On-Demand: Zendesk Support Administrator Expert Certification Practice Test
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Zendesk Support Administrator Certification Preparation Course
On-Demand: Zendesk Support Administrator Certification Preparation Course
This course will help you prepare for the Zendesk Support Administrator Expert Exam.
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1 hr 24 min
{{ Admin }} {{ Support }} {{ Certification preparation }}
On-Demand: Einführung in Explore/Analysen
On-Demand: Einführung in Explore/Analysen
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15 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción al soporte fundamental
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
On-Demand: Administre a los clientes de manera más eficiente
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Talk / voice Learning Path Quiz
Talk / voice Learning Path Quiz
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{{ Admin }} {{ Talk }} {{ Foundation building }} Quiz
On-Demand: Introduction to Talk / voice
On-Demand: Introduction to Talk / voice
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10 min
{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Speak directly to customers and deliver personalized solutions with voice
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Zendesk Explore CX Analyst Expert Study Guide
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand:基本サポートの概要
On-Demand:基本サポートの概要
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6 min
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand:エージェント向けチケット管理基本設定
On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand:カスタマーサービスのチケットワークフローの自動化
On-Demand:カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand:顧客管理の効率化
On-Demand:顧客管理の効率化
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On-Demand: Ticket Forms
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
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46 min
{{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
Startups Guide: Activating your Account
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
On-Demand: Configure agent ticketing essentials
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }}
On-Demand: Empower customers to self-serve with a Zendesk help center
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Guide / self-service
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Introduction to Foundational Support
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
Startups Guide: Zendesk Guide
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
An Overview of Apps for Startups
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
Messaging learning path quiz
Messaging learning path quiz
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{{ Admin }} {{ Messaging }} {{ Foundation building }} Quiz
On-Demand: Introduction to messaging
On-Demand: Introduction to messaging
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8 min
{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Use messaging to connect with your customers everywhere
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-demand: Learn how to use Advanced AI features
On-demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-demand: Prepare to use Zendesk AI
On-demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
Zendesk Overview: The Zendesk Developer Platform
Zendesk Overview: The Zendesk Developer Platform
See how admins and developers can use our platform tools to customize their Zendesk instance.
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12 min
Free Resources {{ Admin }} {{ Developer }} Overview Video On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#FFD874 category-foundation-building
Zendesk App Developer I Expert Study Guide
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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On-Demand: Build an App and Start to Work with the Zendesk API
On-Demand: Build an App and Start to Work with the Zendesk API
Learn how to extend your Zendesk with a custom-built app.
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42 min
{{ Developer }} English On-Demand (Free) {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} role-developer color-#FFD874 category-foundation-building
On-Demand: Zendesk App Developer I Expert Certification Practice Test
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam
On-Demand: Einführung in Guide/Self-Service
On-Demand: Einführung in Guide/Self-Service
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10 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción a Zendesk para agentes
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
On-Demand: Introdução ao Talk/voz
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10 min
On-Demand:エージェント向けZendesk入門コース
On-Demand:エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand:Zendeskメッセージング エージェント向けコース
On Demand:Zendeskメッセージング エージェント向けコース
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On-Demand:Zendesk Talkエージェント向けコース
On-Demand:Zendesk Talkエージェント向けコース
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46 min
On-Demand: Einführung in Talk/Voice
On-Demand: Einführung in Talk/Voice
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10 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
On-Demand: Going live
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Welcome to Zendesk Onboarding
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
color-#FFFCF6
On-Demand: Setting up your account
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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On-Demand: Zendesk Chat for Admins, I
On-Demand: Zendesk Chat for Admins, I
Are you a new Zendesk Live chat customer? This is the best place to start.
Register
1 hr 2 min
{{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundation building }} {{ Single course }} color-#FFD874 category-foundation-building
On-Demand: Zendesk Chat Specialist Certification Practice Test
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
Register
Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
On-Demand: Introducción a Explore/análisis
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15 min
Zendesk Omnichannel Agent Specialist Study Guide
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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Startups Guide: Omnichannel set up
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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{{ Developer }} {{ Foundation building }} Quiz {{ Developer Platform }}
On-Demand: Transfer conversations between systems with the Switchboard API
On-Demand: Transfer conversations between systems with the Switchboard API
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114 min
{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}
On-Demand: Introduction to Sunshine Conversations for Developers
On-Demand: Introduction to Sunshine Conversations for Developers
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9 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} role-developer color-#FFD874 category-foundation-building
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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26 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} category-foundation-building
On-Demand: Import data into Sell for additional context
On-Demand: Import data into Sell for additional context
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34 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
On-Demand: Incorporate tools to optimize your team’s workflow
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25 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Configure Sell to reflect your sales process
On-Demand: Configure Sell to reflect your sales process
Learn how to successfully implement Zendesk's CRM solution, Sell.
Register
54 min
{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 2+ hours }}
On-Demand: Introduction to Sell
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
Register
10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#FFD874 category-foundation-building
Sell for Admins Learning Path Quiz
Sell for Admins Learning Path Quiz
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On-Demand:Explore/分析の概要
On-Demand:Explore/分析の概要
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15 min
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Einführung in die grundlegende Unterstützung
On-Demand: Einführung in die grundlegende Unterstützung
Register
6 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Kunden effizienter verwalten
On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Introdução ao Explore/análise
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Introdução ao suporte básico
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Omnichannel Agent Learning Path Quiz
Omnichannel Agent Learning Path Quiz
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On-Demand: Zendesk Support for Agents
On-Demand: Zendesk Support for Agents
Register
43 min
{{ Agent }} {{ Support }} On-Demand (Free) Support / Ticketing {{ Agent Workspace }} {{ Foundation building }} {{ Single course }} role-agent
On-Demand: Zendesk Talk for Agents
On-Demand: Zendesk Talk for Agents
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46 min
{{ Agent }} {{ Talk }} On-Demand (Free) Talk / Voice {{ Foundation building }} {{ Single course }}
On-Demand: Zendesk Messaging for Agents
On-Demand: Zendesk Messaging for Agents
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42 min
Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundation building }} {{ Single course }}
On-Demand: Get to know Zendesk basics
On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Zendesk for Agents
On-Demand: Introduction to Zendesk for Agents
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9 min
{{ Agent }} {{ Foundation building }} {{ 30 min or less }} role-agent color-#FFD874 category-foundation-building
On-Demand: Introduction à Guide/self-service
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Create leads, contacts and deals to manage sales activities
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Introduction to Sell
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
Register
10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#FFD874 category-foundation-building
On-Demand: Add channels to talk to your customers directly from Sell
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
{{ Agent }} {{ Sell }}
On-Demand: Measure sales performance with analytics
On-Demand: Measure sales performance with analytics
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11 min
{{ Agent }} {{ Sell }}
Sell for users Learning Path Quiz
Sell for users Learning Path Quiz
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On-Demand: Introdução ao Guide/autoatendimento
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
Guide / self-service Learning Path Quiz
Guide / self-service Learning Path Quiz
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{{ Admin }} {{ Guide }} {{ Foundation building }} Quiz
On-Demand: Support customers conversations and engagement with a community
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Introduction to Guide / self-service
On-Demand: Introduction to Guide / self-service
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10 min
{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Empower customers to self-serve with a Zendesk help center
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Einführung in Zendesk für Agenten
On-Demand: Einführung in Zendesk für Agenten
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9 min
{{ Agent }} {{ Support }} {{ German }} {{ Foundation building }} {{ Single course }} {{ 30 min or less }}
On-Demand: Grundlagen von Zendesk
On-Demand: Grundlagen von Zendesk
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26 min
{{ Agent }} {{ Support }} {{ Single course }}
On-Demand: Zendesk Support für Agenten
On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }} {{ Support }} {{ German }} {{ Single course }}
On-Demand: Zendesk Messaging für Agenten
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }} {{ Messaging }} {{ Single course }}
On-Demand: Zendesk Talk für Agenten
On-Demand: Zendesk Talk für Agenten
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46 min
{{ Agent }} {{ Talk }} {{ Single course }}
On-Demand: Introduction to Foundational Support
On-Demand: Introduction to Foundational Support
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6 min
{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ 30 min or less }} color-#FFD874 category-foundation-building
On-Demand: Configure agent ticketing essentials
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }}
On-Demand: Set your support ticketing solution up for agent success
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Automate your customer service ticketing workflows
On-Demand: Automate your customer service ticketing workflows
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35 min
On-Demand: Manage your customers more efficiently
On-Demand: Manage your customers more efficiently
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43 min
Foundational Support Learning Path Quiz
Foundational Support Learning Path Quiz
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{{ Admin }} {{ Support }} {{ Foundation building }} Quiz
On-Demand: Mensagens do Zendesk para agentes
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
Register
43 min
On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
On-Demand: Introduction à Talk/au centre d’appels
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
Startups Guide: Zendesk Explore
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
On-Demand: Introduction to Sell
On-Demand: Introduction to Sell
Get to know the basics of using Zendesk Sell
Register
10 min
{{ Admin }} Overview Video {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundation building }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }} role-sales-team color-#FFD874 category-foundation-building
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
Register
1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Triggers
On-Demand: Triggers
Configure and maintain effective triggers to make workflows more efficient
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70 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Set up Social and Business Messaging in Zendesk
On-Demand: Set up Social and Business Messaging in Zendesk
Learn how you can set up Social and Business Messaging channels in Zendesk.
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61 min
Product: Support Product: Chat {{ Admin }} {{ Chat }} Level 3: Skill sharpeners {{ Product deep dive }} On-Demand (Free) Support / Ticketing {{ Messaging }} Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Set your support ticketing solution up for agent success
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
Startups Guide: Zendesk Sell
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Sell }} Sell / Sales CRM
On-Demand: Automations
On-Demand: Automations
Learn to automations alongside other business rules.
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76 min
Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product deep dive }} Feature Deep Dives Automations On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }} category-product-deep-dive color-#FFA179
On-Demand: Measure your team's success and improve efficiency with analytics
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }}
On-Demand: Measure your team's success and improve efficiency with analytics
On-Demand: Measure your team's success and improve efficiency with analytics
Register
1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }}
On-Demand: Introduction to Explore / analytics
On-Demand: Introduction to Explore / analytics
Register
15 min
{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundation building }} {{ Single course }} {{ Analyst }} {{ 30 min or less }} role-cx-analyst color-#FFD874 category-foundation-building
Explore / analytics learning path quiz
Explore / analytics learning path quiz
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{{ Admin }} {{ Explore }} {{ Foundation building }} Quiz {{ Analyst }}
On-Demand: Introduction à l’assistance fondamentale
On-Demand: Introduction à l’assistance fondamentale
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6 min
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir
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1 hr 5 min
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents
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1 hr 9 min
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
On-Demand: Automatisation de vos workflows de gestion des tickets de service client
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35 min
On-Demand: Gestion plus efficace de vos clients
On-Demand: Gestion plus efficace de vos clients
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Zendesk Guide Specialist Study Guide
Zendesk Guide Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam
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On-Demand: Zendesk Guide Specialist Certification Practice Test
On-Demand: Zendesk Guide Specialist Certification Practice Test
Gauge your readiness for the Zendesk Guide Specialist Certification Exam
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Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center
On-Demand: Introducción a Guide/autoservicio
On-Demand: Introducción a Guide/autoservicio
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10 min
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk
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46 min
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos
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1 hr 3 min
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad
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28 min
On-Demand:Guide/セルフサービスの概要
On-Demand:Guide/セルフサービスの概要
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10 min
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
On-Demand:Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援
Register
46 min
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
On-Demand:ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援
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1 hr 3 min
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
On-Demand:コミュニティを使ったカスタマーの会話とエンゲージメントのサポート
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28 min
On-Demand: Introduction à Zendesk pour les agents
On-Demand: Introduction à Zendesk pour les agents
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9 min
On-Demand: Découverte des bases de Zendesk
On-Demand: Découverte des bases de Zendesk
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26 min
On-Demand: Zendesk Support pour les agents
On-Demand: Zendesk Support pour les agents
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43 min
On-Demand: Messagerie Zendesk pour les agents
On-Demand: Messagerie Zendesk pour les agents
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On-Demand: Zendesk Talk pour les agents
On-Demand: Zendesk Talk pour les agents
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46 min
On-Demand: Introducción a Talk/voz
On-Demand: Introducción a Talk/voz
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10 min
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz
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1 hr 9 min
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
On-Demand:音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供
Register
1 hr 9 min
Talk /音声通話ラーニングパスクイズ
Talk /音声通話ラーニングパスクイズ
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On-Demand:Talk / 音声通話入門
On-Demand:Talk / 音声通話入門
Register
10 min
Zendesk Talk Specialist Study Guide
Zendesk Talk Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Talk Specialist Certification Practice Test
On-Demand: Zendesk Talk Specialist Certification Practice Test
Gauge your readiness for the Zendesk Talk Specialist Certification Exam
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Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice
On-Demand: Introduction à Explore/aux analyses
On-Demand: Introduction à Explore/aux analyses
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15 min
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses
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1 hr 48 min
Zendesk Support Administrator Expert Study Guide
Zendesk Support Administrator Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.
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On-Demand: Zendesk Support Administrator Expert Certification Practice Test
On-Demand: Zendesk Support Administrator Expert Certification Practice Test
Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción al soporte fundamental
On-Demand: Introducción al soporte fundamental
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6 min
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes
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1 hr 5 min
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes
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1 hr 9 min
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente
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35 min
On-Demand: Administre a los clientes de manera más eficiente
On-Demand: Administre a los clientes de manera más eficiente
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Talk / voice Learning Path Quiz
Talk / voice Learning Path Quiz
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{{ Admin }} {{ Talk }} {{ Foundation building }} Quiz
On-Demand: Speak directly to customers and deliver personalized solutions with voice
On-Demand: Speak directly to customers and deliver personalized solutions with voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
Zendesk Explore CX Analyst Expert Study Guide
Zendesk Explore CX Analyst Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam
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On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test
Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam
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Product: Explore {{ Admin }} Zendesk Explore, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics
On-Demand:基本サポートの概要
On-Demand:基本サポートの概要
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6 min
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
On-Demand:エージェントの成功に役立つSupportチケット管理ソリューションの設定
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1 hr 5 min
On-Demand:エージェント向けチケット管理基本設定
On-Demand:エージェント向けチケット管理基本設定
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1 hr 9 min
On-Demand:カスタマーサービスのチケットワークフローの自動化
On-Demand:カスタマーサービスのチケットワークフローの自動化
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35 min
On-Demand:顧客管理の効率化
On-Demand:顧客管理の効率化
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Startups Guide: Activating your Account
Startups Guide: Activating your Account
Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated
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3 min
Startups Guide: Zendesk Support
Startups Guide: Zendesk Support
Introduction into Zendesk's core Support product outlining key steps needed to get up and running
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14 min
On-Demand: Configure agent ticketing essentials
On-Demand: Configure agent ticketing essentials
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1 hr 9 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }}
On-Demand: Empower customers to self-serve with a Zendesk help center
On-Demand: Empower customers to self-serve with a Zendesk help center
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46 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
Startups Guide: Zendesk Guide
Startups Guide: Zendesk Guide
Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base
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9 min
An Overview of Apps for Startups
An Overview of Apps for Startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
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10 min
Messaging learning path quiz
Messaging learning path quiz
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{{ Admin }} {{ Messaging }} {{ Foundation building }} Quiz
On-Demand: Use messaging to connect with your customers everywhere
On-Demand: Use messaging to connect with your customers everywhere
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97 min
{{ Admin }} {{ Messaging }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-demand: Learn how to use Advanced AI features
On-demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
0 hr 44 min
On-demand: Prepare to use Zendesk AI
On-demand: Prepare to use Zendesk AI
Get familiar with our Advanced AI capabilities, what they enable teams to do and how they can help you achieve your operational goals.
0 hr 23 min
Zendesk App Developer I Expert Study Guide
Zendesk App Developer I Expert Study Guide
Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam
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On-Demand: Zendesk App Developer I Expert Certification Practice Test
On-Demand: Zendesk App Developer I Expert Certification Practice Test
Gauge your readiness for the Zendesk App Developer I Expert Certification Exam
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{{ Admin }} English Level 4: Certification Certification Practice Exam
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen
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46 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank
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1 hr 3 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen
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28 min
{{ Admin }} {{ Guide }} {{ Foundation building }} {{ Single course }}
On-Demand: Introducción a Zendesk para agentes
On-Demand: Introducción a Zendesk para agentes
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9 min
On-Demand: Conozca los conceptos básicos de Zendesk
On-Demand: Conozca los conceptos básicos de Zendesk
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26 min
On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Mensajería de Zendesk para agentes
On-Demand: Mensajería de Zendesk para agentes
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On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz
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1 hr 9 min
On-Demand: Introdução ao Talk/voz
On-Demand: Introdução ao Talk/voz
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10 min
On-Demand:エージェント向けZendesk入門コース
On-Demand:エージェント向けZendesk入門コース
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9 min
On-Demand: Zendeskの基本の概要
On-Demand: Zendeskの基本の概要
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26 min
On-Demand: Zendesk Supportエージェント向けコース
On-Demand: Zendesk Supportエージェント向けコース
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43 min
On Demand:Zendeskメッセージング エージェント向けコース
On Demand:Zendeskメッセージング エージェント向けコース
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On-Demand:Zendesk Talkエージェント向けコース
On-Demand:Zendesk Talkエージェント向けコース
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46 min
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice
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1 hr 9 min
{{ Admin }} {{ Talk }} {{ Foundation building }} {{ Single course }}
On-Demand: Going live
On-Demand: Going live
1 hr 13 min
color-#FFFCF6
On-Demand: Welcome to Zendesk Onboarding
On-Demand: Welcome to Zendesk Onboarding
1 hr 20 min
color-#FFFCF6
On-Demand: Setting up your account
On-Demand: Setting up your account
1 hr 0 min
color-#FFFCF6 category- Essentials
On-Demand: Advanced launch & go live tasks
On-Demand: Advanced launch & go live tasks
1 hr 32 min
category- Advanced
On-Demand: Set up messaging and voice channels
On-Demand: Set up messaging and voice channels
1 hr 47 min
category- Advanced
On-Demand: Set up your help center
On-Demand: Set up your help center
1 hr 20 min
category- Advanced
On-Demand: Optimizing & enhancing
On-Demand: Optimizing & enhancing
0 hr 37 min
category- Advanced
Zendesk Chat Specialist Study Guide
Zendesk Chat Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam
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On-Demand: Zendesk Chat Specialist Certification Practice Test
On-Demand: Zendesk Chat Specialist Certification Practice Test
Gauge your readiness for the Zendesk Chat Specialist Certification Exam
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Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis
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1 hr 48 min
On-Demand: Introducción a Explore/análisis
On-Demand: Introducción a Explore/análisis
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15 min
Zendesk Omnichannel Agent Specialist Study Guide
Zendesk Omnichannel Agent Specialist Study Guide
Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam
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On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test
Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam
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Startups Guide: Omnichannel set up
Startups Guide: Omnichannel set up
Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support
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18 min
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
On-Demand: Sunshine Conversations for Developers Learning Path Quiz
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{{ Developer }} {{ Foundation building }} Quiz {{ Developer Platform }}
On-Demand: Transfer conversations between systems with the Switchboard API
On-Demand: Transfer conversations between systems with the Switchboard API
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114 min
{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
On-Demand: Engage in one conversation across every channel with Sunshine Conversations
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26 min
{{ Developer }} {{ Foundation building }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }} category-foundation-building
On-Demand: Import data into Sell for additional context
On-Demand: Import data into Sell for additional context
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34 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Incorporate tools to optimize your team’s workflow
On-Demand: Incorporate tools to optimize your team’s workflow
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25 min
{{ Admin }} {{ Sell }} {{ Foundation building }} {{ 30 min - 1 hour }}
Sell for Admins Learning Path Quiz
Sell for Admins Learning Path Quiz
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On-Demand:Explore/分析の概要
On-Demand:Explore/分析の概要
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15 min
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
On-Demand:分析機能を使ったチームの成功の測定と効率の改善
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1 hr 48 min
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können
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1 hr 5 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten
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1 hr 9 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
On-Demand: Ticket-Workflows für den Kundenservice automatisieren
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35 min
{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Kunden effizienter verwalten
On-Demand: Kunden effizienter verwalten
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{{ Admin }} {{ Support }} {{ Foundation building }} {{ Single course }}
On-Demand: Introdução ao Explore/análise
On-Demand: Introdução ao Explore/análise
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15 min
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises
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1 hr 48 min
On-Demand: Introdução ao suporte básico
On-Demand: Introdução ao suporte básico
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6 min
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes
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1 hr 5 min
On-Demand: Configurar os itens básicos dos tickets do agente
On-Demand: Configurar os itens básicos dos tickets do agente
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1 hr 9 min
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente
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35 min
On-Demand: Gerencie seus clientes com mais eficiência
On-Demand: Gerencie seus clientes com mais eficiência
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43 min
Omnichannel Agent Learning Path Quiz
Omnichannel Agent Learning Path Quiz
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On-Demand: Get to know Zendesk basics
On-Demand: Get to know Zendesk basics
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26 min
{{ Agent }} {{ Support }} {{ Foundation building }} {{ 30 min - 1 hour }}
On-Demand: Introduction à Guide/self-service
On-Demand: Introduction à Guide/self-service
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10 min
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister
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46 min
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
On-Demand: Comment fournir un self-service d’excellente qualité et doter vos agents d’une base de connaissances
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1 hr 3 min
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté
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28 min
On-Demand: Create leads, contacts and deals to manage sales activities
On-Demand: Create leads, contacts and deals to manage sales activities
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41 min
{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Add channels to talk to your customers directly from Sell
On-Demand: Add channels to talk to your customers directly from Sell
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25 min
{{ Agent }} {{ Sell }}
On-Demand: Measure sales performance with analytics
On-Demand: Measure sales performance with analytics
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11 min
{{ Agent }} {{ Sell }}
Sell for users Learning Path Quiz
Sell for users Learning Path Quiz
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On-Demand: Introdução ao Guide/autoatendimento
On-Demand: Introdução ao Guide/autoatendimento
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10 min
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk
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46 min
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento
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1 hr 3 min
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade
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28 min
Guide / self-service Learning Path Quiz
Guide / self-service Learning Path Quiz
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{{ Admin }} {{ Guide }} {{ Foundation building }} Quiz
On-Demand: Support customers conversations and engagement with a community
On-Demand: Support customers conversations and engagement with a community
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28 min
{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 30 min - 1 hour }}
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base
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1 hr 3 min
{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Grundlagen von Zendesk
On-Demand: Grundlagen von Zendesk
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26 min
{{ Agent }} {{ Support }} {{ Single course }}
On-Demand: Zendesk Support für Agenten
On-Demand: Zendesk Support für Agenten
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43 min
{{ Agent }} {{ Support }} {{ German }} {{ Single course }}
On-Demand: Zendesk Messaging für Agenten
On-Demand: Zendesk Messaging für Agenten
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{{ Agent }} {{ Messaging }} {{ Single course }}
On-Demand: Zendesk Talk für Agenten
On-Demand: Zendesk Talk für Agenten
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46 min
{{ Agent }} {{ Talk }} {{ Single course }}
On-Demand: Set your support ticketing solution up for agent success
On-Demand: Set your support ticketing solution up for agent success
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1 hr 5 min
{{ Admin }} {{ Support }} Support / Ticketing {{ Foundation building }} {{ Single course }} {{ 1 - 2 hours }}
On-Demand: Automate your customer service ticketing workflows
On-Demand: Automate your customer service ticketing workflows
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35 min
On-Demand: Manage your customers more efficiently
On-Demand: Manage your customers more efficiently
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43 min
Foundational Support Learning Path Quiz
Foundational Support Learning Path Quiz
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{{ Admin }} {{ Support }} {{ Foundation building }} Quiz
On-Demand: Mensagens do Zendesk para agentes
On-Demand: Mensagens do Zendesk para agentes
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On-Demand: Zendesk Support para agentes
On-Demand: Zendesk Support para agentes
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43 min
On-Demand: Zendesk Talk para agentes
On-Demand: Zendesk Talk para agentes
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46 min
On-Demand: Introdução ao Zendesk para agentes
On-Demand: Introdução ao Zendesk para agentes
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9 min
On-Demand: Conheça os recursos básicos do Zendesk
On-Demand: Conheça os recursos básicos do Zendesk
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26 min
On-Demand: Introduction à Talk/au centre d’appels
On-Demand: Introduction à Talk/au centre d’appels
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10 min
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels
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1 hr 9 min
Startups Guide: Zendesk Explore
Startups Guide: Zendesk Explore
Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX
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8 min
Startups Guide: Zendesk Sell
Startups Guide: Zendesk Sell
Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers
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18 min
{{ Sell }} Sell / Sales CRM
On-Demand: Measure your team's success and improve efficiency with analytics
On-Demand: Measure your team's success and improve efficiency with analytics
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1 hr 48 min
{{ Admin }} {{ Explore }} {{ Foundation building }} {{ Single course }} {{ Analyst }}
Explore / analytics learning path quiz
Explore / analytics learning path quiz
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{{ Admin }} {{ Explore }} {{ Foundation building }} Quiz {{ Analyst }}