Service desk definition
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What's the difference between a service desk and a help desk? A service desk is a single point of contact within the company infrastructure. It is primarily an IT function. A help desk, on the other hand, is intended for the customer or end-user to provide troubleshooting, guidance, and customer service. Both of these single point services require a management system that can prioritize, track, and solve customer support tickets.
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Profiteer van de voordelen
- Multichannel. Zendesk Support brings conventional and emerging technology channels together, making it easy to connect with customers and users on their own terms.
- Multilingual. Localized support content in over 40 languages can be dynamically applied everywhere – automations, macros, triggers, and knowledge base articles.
- Multibrand. Unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk.
Volgende stappen
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Ervaring is alles.Aanvullende bronnen
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There’s a lot more where this came from. Keep exploring the world defining service desk, global ticketing, and customer service software.
Ticketing systemInternal help deskIT help deskHR help deskOpen ticket systemOpen help deskOnline ticketing systemIssue tracking softwareHosted help deskTrouble ticket software