Complaint Handling Software

Complaint handling software

Integrating a complaint handling software to handle customer complaints is essential for today's contact centers
Too many contact centers operate on siloed software, detached from other service channels, creating a disjointed and often frustrating experience for customers and agents. When handling a complaint, you need a contact center solution that creates a unified, streamlined customer experience for easy and timely complaint management. Zendesk Support delivers complaint handling software that allows businesses to improve communication with customers and turn interactions into lasting quality relationships.

The details

Support makes it easy to improve the customer experience, delivering seamless, consistent support across channels. With all your customer information in one place and flexible tools that enable reporting and tracking of complaints, agents are equipped to ensure compliance and help resolve any complaint. For example, you can answer a phone call with “are you calling about the email you sent this morning?” Or, you can respond to a chat with “would it be easier to talk it out over the phone?” This flexible, omnichannel option can leave a positive impression on an unhappy customer.

Complaint handling software from Support gives you everything you need to manage customer complaints and provide the best resolution with our:

  • Omnichannel experience - brings conventional and emerging channels together, making it easy to connect with customers on their terms and ensure resolution
  • Multilingual options - localized support content in over 40 languages dynamically applied everywhere – automations, macros, triggers, and knowledge base articles
  • Multibrand delivery - unique help centers, support channels, and business rules for multiple brands, regions, or products managed within a single help desk
Time matters when responding to customer complaints and Support provides the complete solution for resolving complaints with a swift, dedicated, transparent, and beautiful customer service environment. Enjoy your free trial of Zendesk Support today.