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Collections

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Customer experience
10+ min.

How Slack changed the way we work by putting the customer experience first

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Customer Service Management
<5 min.

The how-to guide to omnichannel support

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Collections
5 - 10 min.

Agility and the total cost of the customer experience

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Customer service management library
5 - 10 min.

Customer service glossary

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<5 min.

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Customer experience
10+ min.

How Sephora created a futuristic, omnichannel customer experience

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Customer experience
10+ min.

How Brooklinen woke up the bedding industry by going direct-to-consumer

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Collections
5 - 10 min.

How to create a stand-out customer service resume

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10+ min.

How Bark disrupted pet retail with a great customer experience…for dogs

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The age of the customer: How companies transform their customer experience with Zendesk

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How Eaze is changing the customer experience for a newly legal product: cannabis

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10+ min.

How MoviePass radically changed the movie theater customer experience

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10+ min.

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

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Customer experience
<5 min.

Introducing the Repeat Customer podcast

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Customer Service Management
<5 min.

The ROI case for omnichannel support

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Customer experience
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13 Ways to be a customer-driven company

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Customer Service Management
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The Zendesk omnichannel approach

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Customer service strategy
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4 Crucial Trends for the 2018 Holiday Retail Season

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Customer Service Management
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How to structure your customer support organization

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Customer Service Management
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Your guide to omnichannel support

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Omnichannel guides
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Omnichannel support made easy with Zendesk

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Customer experience
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Better customer experiences with omnichannel engagement

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Customer service stories
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Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

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Customer Service Management
<5 min.

Employee Satisfaction Survey Guide

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Customer Service Management
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Customer Experience Guide

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Customer Service Management
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Agent Experience Guide

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Customer Service Management
<5 min.

Agent Life Cycle Guide

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Customer Service Management
<5 min.

A Zendesk cheat sheet for picking your support solution

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Analyst reports
<5 min.

Forrester: Pinpoint opportunities for better customer service

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Customer service stories
<5 min.

Engaging with Students in the Modern World

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Customer service stories
<5 min.

Bright Ideas: IT Customer Stories

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Customer service stories
<5 min.

The Power of Integrated Phone Support, Featuring Dorm Room Movers

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Customer experience
<5 min.

Bright Ideas: Customer Stories

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Customer service stories
<5 min.

Delivering high-impact phone support, featuring DonorsChoose

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Phone support
<5 min.

Download: The best hold music since ‘Careless Whisper’

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<5 min.

How Rapha Uses Zendesk

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Customer Service Management
<5 min.

Bright Ideas: Retail Customer Stories

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<5 min.

How Le Tote Uses Zendesk Chat and Support

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Customer service stories
<5 min.

Getting Schooled with Zendesk: EDU Customer Stories

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10+ min.

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Best Practices
10+ min.

How to Provide Global Support

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Customer Service Management
10+ min.

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Best Practices
<5 min.

11 Steps to a Better Customer Support RFP Document

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Best Practices
10+ min.

How to successfully build and manage a virtual team

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Customer Service Management
<5 min.

IT Service Desk Scorecard

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Customer Support
<5 min.

Customer Support Tool Scorecard

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Customer experience
<5 min.

How Your Company’s Customer Service is Being Graded Online

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Customer Service Management
<5 min.

What Airbnb customer service learned while rapidly scaling their support

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