Customer Service Management

<5 min.

Gartner’s Customer Engagement report

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Customer service strategy

<5 min.

Why omnichannel support is no fairytale

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Customer Service Management

10+ min.

Customer feedback: how to hear the voice of the customer

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Analytics

<5 min.

The 3 types of customer service metrics that matter

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Customer Service Management

<5 min.

The how-to guide to omnichannel support

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Collections

5 - 10 min.

Agility and the total cost of the customer experience

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Customer Service Management

<5 min.

Your customer base is expanding—is your self-service scaling with it?

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Customer Service Management

<5 min.

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

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Customer Service Management

<5 min.

The Zendesk Benchmark: how established companies win with digital transformation

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Customer Service Management

5 - 10 min.

Customer effort: Work it, so your agents and customers don’t have to

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Customer Service Management

<5 min.

Getting started with Zendesk Guide: strategies and best practices

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Customer Service Management

<5 min.

Implement a world-class customer service solution

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Customer Service Management

5 - 10 min.

The 16 Customer service skills of great customer service agents

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Customer service strategy

<5 min.

Experts weigh in on tomorrow’s best CX practices

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Customer Service Management

<5 min.

The omnichannel revolution webinar series

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Chat

<5 min.

Using AI for better self-service

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Analyst reports

<5 min.

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

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Customer Service Management

<5 min.

The ROI case for omnichannel support

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Customer Service Management

<5 min.

Building a best-in-class customer self-service experience

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Customer Service Management

<5 min.

How Zola marries modern registries and compassionate customer service with Zendesk

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Customer experience

<5 min.

13 Ways to be a customer-driven company

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Customer Service Management

5 - 10 min.

Knowledge management best practices

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Knowledge base

<5 min.

Team up on self-service with Team Publishing

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Customer Service Management

<5 min.

Moving from platform to best of breed

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Customer Service Management

<5 min.

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

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Customer Service Management

<5 min.

Research links volunteering with happier employees and customers

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Phone support

<5 min.

How LimeBike rides past the competition with a world class customer experience

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Customer Service Management

<5 min.

How Dollar Shave Club implemented AI with Zendesk

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Customer Service Management

<5 min.

The Zendesk omnichannel approach

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Customer service metrics

<5 min.

Improve your self-service with the right metrics

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Europe

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017 – Asia Pacific

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Customer Service Management

<5 min.

What’s New at Zendesk: November 2017-Americas

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Customer Service Management

<5 min.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Customer Service Management

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Chatbots and the future of real-time communication

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Customer Service Management

<5 min.

How Evernote does Self-Service with Zendesk

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Customer Service Management

<5 min.

How to structure your customer support organization

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Customer Service Management

<5 min.

What’s New at Zendesk: August 2017

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Customer Service Management

<5 min.

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

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Customer Service Management

<5 min.

Meet Answer Bot

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Customer Service Management

<5 min.

Conversion Tracking in Chat

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Customer Service Management

<5 min.

Skills-Based Routing in Zendesk Chat

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Customer Service Management

<5 min.

Roles in Zendesk Chat

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Customer Service Management

<5 min.

Support and Chat

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Customer Service Management

<5 min.

Customer satisfaction surveys in Zendesk Support

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Customer Service Management

<5 min.

Ticket Forms in Zendesk Support

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Customer Service Management

<5 min.

Groups in Zendesk Support

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Customer Service Management

<5 min.

Your guide to omnichannel support

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Omnichannel guides

<5 min.

Omnichannel support made easy with Zendesk

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Customer experience

<5 min.

Better customer experiences with omnichannel engagement

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Customer Service Management

<5 min.

Employee Satisfaction Survey Guide

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Customer Service Management

<5 min.

Creating a workflow fit for collaboration

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Customer Service Management

<5 min.

Introduction to Zendesk Apps Marketplace

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Customer Service Management

<5 min.

Simplify your support operation as you scale

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Customer Service Management

<5 min.

Zendesk on Zendesk: How we expand support beyond customer service

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Customer Service Management

<5 min.

The Value of offering support inside your mobile app

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Analytics

<5 min.

Top 10 help desk metrics

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Customer Service Management

<5 min.

Forrester: Transform the Contact Center for Customer Service Excellence

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Customer Service Management

<5 min.

Guided demo of Zendesk Chat

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Customer Service Management

<5 min.

Customer Experience Guide

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Customer Service Management

<5 min.

Agent Experience Guide

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Customer Service Management

<5 min.

Agent Life Cycle Guide

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Analyst reports

<5 min.

Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center

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Customer Service Management

5 - 10 min.

Customer service: turning transactions into relationships

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Best Practices

<5 min.

Schedules in Zendesk Support

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Customer loyalty

<5 min.

How to Deliver Better Customer Service This Year

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Customer Service Management

<5 min.

A Zendesk cheat sheet for picking your support solution

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Customer service strategy

<5 min.

Zendesk research: live chat

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Customer loyalty

<5 min.

Zendesk research: Net Promoter Score® (NPS)

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Customer experience

<5 min.

Customer engagement with agile customer care

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Customer experience

<5 min.

Top customer experience with agile customer care

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Customer Service Management

<5 min.

Increase revenue with agile customer care

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Customer Service Management

<5 min.

The value of self-service

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Customer Service Management

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Customer Service Management

<5 min.

Roll out and manage multiple customer service channels

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Analyst reports

<5 min.

From Cost Center to Profit Center: the Potential ROI of Zendesk

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Analyst reports

<5 min.

Forrester’s 2017 Customer Service Trends

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Customer Service Management

<5 min.

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

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Analyst reports

<5 min.

Gartner’s FrontRunners Quadrant for Help Desk Software

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Customer Service Management

<5 min.

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

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Customer Service Management

<5 min.

Meeting multichannel customer service expectations

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<5 min.

2017 technology trends in customer support centers

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Analyst reports

<5 min.

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Customer Service Management

<5 min.

Happy customers, happy bottom line

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Best Practices

<5 min.

Zendesk Feature Close-Up

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Customer Service Management

<5 min.

Getting started with Zendesk Talk: strategies and best practices

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Customer Service Management

<5 min.

Zendesk Feature Close-Up: Triggers

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Customer Service Management

<5 min.

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

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Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer Service Management

<5 min.

Bright Ideas: HR Customer Stories

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Customer loyalty

<5 min.

How to Keep Your Customers Coming Back

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Guides

<5 min.

A Retailer’s Guide to Getting Omnichannel Customer Service Right

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Customer Service Management

<5 min.

Nucleus Research: Zendesk yields high ROI for Trustpilot

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Customer Service Management

<5 min.

C-TRON—a blast from the past

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Customer Service Management

<5 min.

Context matters: Strategies for empowering agents with more information

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Analyst reports

<5 min.

Forrester Research: Use Digital Technologies to Improve Employee Engagement

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Customer Service Management

<5 min.

ICMI report: Uncover the Hidden Profits in Your Contact Center

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Customer Service Management

<5 min.

6 Steps to Deploying Chat on Your Website

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Analyst reports

<5 min.

Forrester’s Predictions 2016: The eCommerce Gap Widens

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Customer Service Management

<5 min.

Zendesk Deep Dive: Multibrand

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Customer experience

<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Analyst reports

<5 min.

Forrester’s Top 10 Customer Service Trends for 2016

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Customer Service Management

<5 min.

Bright Ideas: Retail Customer Stories

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Analyst reports

<5 min.

Gartner Predicts 2016: CRM Customer Service and Support

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Customer experience

<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer Service Management

<5 min.

Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps

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Customer experience

<5 min.

Effortless Customer Experience featuring Genesys

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Analyst reports

<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Customer Service Management

<5 min.

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

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Best Practices

<5 min.

Top 3 Tips to Becoming a Profit Center

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Best Practices

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Customer Service Management

<5 min.

How to Grow Your Business with Proactive Chat Support

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Customer Service Management

<5 min.

Zendesk Multibrand

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Best Practices

<5 min.

What’s New in your Zendesk: Scalable support

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Analyst reports

<5 min.

Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement

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Customer Service Management

<5 min.

Zendesk Deep Dive: Managing Views

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Customer Service Management

<5 min.

Writing Great Emails to Customers: How Social Media Has Changed the Rules

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Customer Service Management

<5 min.

Customizing Zendesk Insights

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Customer experience

<5 min.

7 Steps to Customer Experience Heaven

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Best Practices

<5 min.

5 Ways Customer Support Can Lead the Customer Centricity Charge

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Analytics

<5 min.

Getting Started with Net Promoter Score®

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Customer experience

<5 min.

The New Face of Customer Service

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API & Developer Tools

10+ min.

PCI Compliance and the Cloud

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Best Practices

<5 min.

Happy Employees Mean Happy Customers: Creating a World-Class Internal Culture

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Customer Data & Analytics

<5 min.

How to Migrate Your Help Desk System

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Customer experience

<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Best Practices

10+ min.

How to Manage Your Amazing Customer Service Team

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Customer Service Management

<5 min.

3 Ways Customer Service Increases Your Sales

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Customer experience

<5 min.

How to Defuse Even the Worst Customer Situations

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Customer Service Management

<5 min.

The Face of Your Company

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Customer Service Management

<5 min.

The mysterious case of ticket X

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Customer Service Management

<5 min.

How to Provide Great Twitter Customer Service

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Customer Service Management

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How to Provide Great Facebook Customer Service

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Customer loyalty

<5 min.

Going Beyond Support with Customer Engagement

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Best Practices

<5 min.

Using Zendesk to Communicate Effectively with Your Customers

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Best Practices

<5 min.

Creating a great customer experience in any language

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Customer experience

<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer Service Management

<5 min.

How Zendesk Does Customer Service

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Customer Service Management

<5 min.

Cookbook for the Customer-Centric Company

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Customer Service Management

10+ min.

How to hire customer support agents

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Customer Service Management

<5 min.

Do you really need a technical writer for your knowledge base?

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Customer experience

<5 min.

7 strategies for turning angry customers into loyal fans

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Customer Service Management

<5 min.

Customer Service Advice – 16 Lessons Learned

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Customer experience

<5 min.

Winning Customer Service

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Customer experience

<5 min.

7 tools for amazing every customer every time

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CSAT

<5 min.

The Zendesk Customer Service Benchmark

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Customer Service Management

<5 min.

IT Service Desk Scorecard

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Apps and Integrations

10+ min.

Guide to Integrating Zendesk and Salesforce

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Customer experience

<5 min.

Three hidden reasons why good people provide bad service

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Customer Service Management

<5 min.

Morning Mobile Phone Usage

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Customer Service Management

<5 min.

Zendesk triggers

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Best Practices

<5 min.

Zendesk Email Introduction

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Customer Service Management

<5 min.

Zendesk Insights: Advanced Analytics & Reporting

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Best Practices

<5 min.

Adding Zendesk Agents

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Apps and Integrations

<5 min.

Zendesk Apps

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Best Practices

<5 min.

Zendesk iPad App

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API & Developer Tools

<5 min.

Zendesk for Salesforce Integration

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Support

<5 min.

Zendesk Overview

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Customer experience

<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience

<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Customer experience

5 - 10 min.

The impact of customer service on customer lifetime value 2013

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Customer Service Management

<5 min.

BYOD Support

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Help Desk

10+ min.

Protect Your IT Assets

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Best Practices

<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

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Customer Service Management

<5 min.

Simplified IT Service Management

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Help Desk

5 - 10 min.

Five trends impacting the enterprise IT help desk

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Customer Data & Analytics

5 - 10 min.

What is customer experience?

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Customer Service Management

<5 min.

How to recover from a customer service fiasco

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Customer Service Management

<5 min.

Complaining Ain’t Easy

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Customer Service Management

<5 min.

Mobile Apps in the Enterprise

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API & Developer Tools

10+ min.

Matchmaking in the cloud: a perfect marriage of sales and support

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Customer Service Management

<5 min.

Best in practice: what works in customer service

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Customer experience

10+ min.

One face of the brand customer support

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Customer service strategy

10+ min.

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Customer Service Management

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