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Omnichannel service
Benchmarkarchieven
array(6) { [0]=> object(WP_Term)#1866 (10) { ["term_id"]=> int(461) ["name"]=> string(4) "Chat" ["slug"]=> string(21) "zendesk-products-chat" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(461) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1867 (10) { ["term_id"]=> int(241) ["name"]=> string(5) "Guide" ["slug"]=> string(22) "zendesk-products-guide" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(241) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(3) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1868 (10) { ["term_id"]=> int(251) ["name"]=> string(10) "Kennisbank" ["slug"]=> string(31) "customer-support-knowledge-base" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(251) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(11) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1869 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1870 (10) { ["term_id"]=> int(451) ["name"]=> string(11) "Richtlijnen" ["slug"]=> string(14) "library-guides" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(451) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(2) ["filter"]=> string(3) "raw" } [5]=> object(WP_Term)#1871 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }Chat
<5 min.
Kunstmatige intelligentie gebruiken voor betere selfservice
array(5) { [0]=> object(WP_Term)#1879 (10) { ["term_id"]=> int(191) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(19) "omnichannel-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(191) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(8) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1880 (10) { ["term_id"]=> int(201) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(36) "library-omnichannel-customer-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(201) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1881 (10) { ["term_id"]=> int(321) ["name"]=> string(19) "Supportactiviteiten" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(321) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(15) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1882 (10) { ["term_id"]=> int(271) ["name"]=> string(14) "Supportkanalen" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(271) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(20) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }Omnichannel support
<5 min.
Omnichannel support wordt gemakkelijk met Zendesk
array(5) { [0]=> object(WP_Term)#1875 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1874 (10) { ["term_id"]=> int(191) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(19) "omnichannel-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(191) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(8) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1873 (10) { ["term_id"]=> int(201) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(36) "library-omnichannel-customer-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(201) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1872 (10) { ["term_id"]=> int(271) ["name"]=> string(14) "Supportkanalen" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(271) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(20) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1870 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }klantenservicebeheer
<5 min.
De Zendesk-benadering van omnichannel support
array(5) { [0]=> object(WP_Term)#1867 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1868 (10) { ["term_id"]=> int(331) ["name"]=> string(9) "Live chat" ["slug"]=> string(26) "customer-support-live-chat" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(331) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(2) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1869 (10) { ["term_id"]=> int(341) ["name"]=> string(9) "Messaging" ["slug"]=> string(26) "customer-support-messaging" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(341) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(2) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1882 (10) { ["term_id"]=> int(271) ["name"]=> string(14) "Supportkanalen" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(271) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(20) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }klantenservicebeheer
<5 min.
Chatbots en de toekomst van real-time communicatie
array(3) { [0]=> object(WP_Term)#1879 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1880 (10) { ["term_id"]=> int(321) ["name"]=> string(19) "Supportactiviteiten" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(321) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(15) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1881 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }klantenservicebeheer
<5 min.
Klanttevredenheidsonderzoeken in Zendesk Support
array(6) { [0]=> object(WP_Term)#1875 (10) { ["term_id"]=> int(181) ["name"]=> string(23) "Klantenservicestrategie" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(181) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1874 (10) { ["term_id"]=> int(231) ["name"]=> string(13) "Klantervaring" ["slug"]=> string(31) "best-practices-customer-service" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(231) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(17) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1873 (10) { ["term_id"]=> int(191) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(19) "omnichannel-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(191) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(8) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1882 (10) { ["term_id"]=> int(201) ["name"]=> string(19) "Omnichannel support" ["slug"]=> string(36) "library-omnichannel-customer-support" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(201) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(271) ["name"]=> string(14) "Supportkanalen" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(271) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(20) ["filter"]=> string(3) "raw" } [5]=> object(WP_Term)#1877 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }Klantenservicestrategie
<5 min.
Betere klantervaringen met omnichannel betrokkenheid
array(4) { [0]=> object(WP_Term)#1869 (10) { ["term_id"]=> int(471) ["name"]=> string(5) "Extra" ["slug"]=> string(22) "customer-support-tools" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(471) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(1) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1880 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1881 (10) { ["term_id"]=> int(321) ["name"]=> string(19) "Supportactiviteiten" ["slug"]=> string(18) "support-operations" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(321) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(15) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1871 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } }Extra
<5 min.
Een overzicht van Zendesk voor het kiezen van de juiste supportoplossing
array(5) { [0]=> object(WP_Term)#1866 (10) { ["term_id"]=> int(181) ["name"]=> string(23) "Klantenservicestrategie" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(181) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1865 (10) { ["term_id"]=> int(331) ["name"]=> string(9) "Live chat" ["slug"]=> string(26) "customer-support-live-chat" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(331) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(2) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1932 (10) { ["term_id"]=> int(271) ["name"]=> string(14) "Supportkanalen" ["slug"]=> string(25) "customer-support-channels" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(271) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(20) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1879 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(221) ["name"]=> string(19) "Trends en inzichten" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(34) ["filter"]=> string(3) "raw" } }Klantenservicestrategie
<5 min.
Zendesk-onderzoek: live chat
array(4) { [0]=> object(WP_Term)#1873 (10) { ["term_id"]=> int(401) ["name"]=> string(16) "Analyserapporten" ["slug"]=> string(32) "customer-support-analyst-reports" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(401) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(12) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1882 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1881 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1871 (10) { ["term_id"]=> int(221) ["name"]=> string(19) "Trends en inzichten" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(34) ["filter"]=> string(3) "raw" } }Analyserapporten
<5 min.
Het Forrester TEI Report onderzocht de ROI van Zendesk
array(5) { [0]=> object(WP_Term)#1876 (10) { ["term_id"]=> int(301) ["name"]=> string(20) "klantenservicebeheer" ["slug"]=> string(35) "library-customer-service-management" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(301) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [1]=> object(WP_Term)#1869 (10) { ["term_id"]=> int(181) ["name"]=> string(23) "Klantenservicestrategie" ["slug"]=> string(25) "customer-service-strategy" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(181) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(23) ["filter"]=> string(3) "raw" } [2]=> object(WP_Term)#1880 (10) { ["term_id"]=> int(231) ["name"]=> string(13) "Klantervaring" ["slug"]=> string(31) "best-practices-customer-service" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(231) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(17) ["filter"]=> string(3) "raw" } [3]=> object(WP_Term)#1879 (10) { ["term_id"]=> int(311) ["name"]=> string(11) "Technologie" ["slug"]=> string(27) "customer-support-technology" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(311) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(10) ["filter"]=> string(3) "raw" } [4]=> object(WP_Term)#1883 (10) { ["term_id"]=> int(221) ["name"]=> string(19) "Trends en inzichten" ["slug"]=> string(23) "customer-support-trends" ["term_group"]=> int(0) ["term_taxonomy_id"]=> int(221) ["taxonomy"]=> string(10) "filter_tag" ["description"]=> string(0) "" ["parent"]=> int(0) ["count"]=> int(34) ["filter"]=> string(3) "raw" } }klantenservicebeheer
<5 min.