Support via meerdere kanalen

Support via meerdere kanalen

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Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

Maak contact met klanten

Ontdek hoe u aan de slag kunt gaan met support via meerdere kanalen.

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
Support via meerdere kanalen

Praat het uit

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

Meer informatiebronnen

  • Het verhaal van Le Tote

    Le Tote heeft een helpcenter en Zendesk Chat in zijn app opgenomen om klanten een geweldige ervaring te bieden en de kosten laag te houden

    Meer informatie >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    Meer informatie >

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    Meer informatie >

    Get help with a support question or ask a question from the community.

    Meer informatie >