SearchUnify is a unified cognitive search platform for enterprises that fuels a suite of next-gen applications for customer self-service and support. Powered by machine learning, cognitive technology and an insights engine at the core, it revolutionizes information discovery, articulates rich analytics, and makes for a robust platform for AI-based apps. Its out-of-the-box support for 35+ native connectors helps create a unified discovery experience for your support agents and users within their Zendesk instance.
With SearchUnify, you can index multiple content sources across on-premises and cloud applications like Lithium, Jira, MadCap Flare, Confluence, MindTouch, etc. and enable your support agents to access relevant case resolving information from enterprise wide content repositories, within their Zendesk console. Rich insights into user journey and case sentiment enable agents to boost first contact resolution and enable support managers to enhance the ROI of their support org.
Why SearchUnify’s Cognitive Platform is the Perfect Companion for your Zendesk Properties
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