DominicCX

Berlin, Germany | 216 projects | 1 certification
I help optimise your company’s Customer Experience. Your team’s job becomes easier, more fun and your organisation creates the ultimate CX/CS experience for your customers.

I’ve been working as a Zendesk consultant for the past 7 years and I love what I do.

I help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so.

If you are an existing user - I recommend starting out with an Account Healthcheck. This is how one would lood like. With it, and along with your scope of work, I will be able to determine the level of effort I need to put into your project. As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.

If you're only starting out with Zendesk, I would like to know: 1. What is your business goal for using Zenedesk? 2. How would a successful implementation look like? 3. What is your scope of work?

After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.

I’ve built 40+ apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I've uploaded below.

I also do Zendesk Sunshine - the new data sorting feature. Check out my app.

I love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. Book a call with me and I’ll share some tips and tricks for free. My portfolio here.

Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.

Check out my website for use cases and more CS googies.

Icon
Services offered
Implementation
Development Services
Design/Guide Theming
Staffing/Outsourcing
Reseller
System Integrator
BPO
CX Consultant
Regions
Western Europe
Eastern Europe
Middle East & Central Asia
Latin & South America
Global
Partner type
App Developer
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider
Theme developer

Apps we've built

Icon: Sunshine Assets App
Sunshine Assets App
Free
Icon: Sales Database App
Sales Database App
Free
Icon: Events Viewer App
Events Viewer App
Free

Reviews


There are currently no reviews. Be the first to share your experience.

If you like what you see, talk to DominicCX about your project.