Ada Glass: Provide an industry-leading handoff
Ada offers an entirely seamless and streamlined integration with Zendesk, improving the experience for both your customers and agents. When live support is required, customers are intelligently routed to the right agent with full conversational context within the same interface, without any disruption to their user experience. When agents aren’t online, the customer receives a personalized message, or if agents are at capacity, the customer is placed in queue.
Ada is much more than just an FAQ-based conversational AI. The brand interactions platform helps you purposefully automate conversations with each customer, deflecting repetitive Zendesk tickets with a self-serve solution that lets customers change their information, upgrade their accounts, schedule appointments, and make payments on their own.
Infuse every interaction with purpose and empathy.
Be there for your customers at any time and anywhere, with instant online, mobile, and social support that integrates with your live chat experience to enable a seamless handoff from chatbot to agent.
In just one click, and in a completely seamless manner, handoff your customers from automated conversation directly to live agent within the same user experience. Diminish customer frustration by allowing them on-demand, self-service support, and frictionless access to human beings when needed.
Get a free demo to see how you can improve your support.
How to setup: Contact us to get a personalized demo.