Job Openings

• Accounting, Finance & Legal
  Corporate Counsel (Based in Madison, WI)
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team.
  This role will work closely with our Sales, Finance, Procurement, IT and other operations teams as well as other members of the Legal team. The ability to manage and drive complex transactions to completion is essential. This is a great opportunity to join a vibrant team within an exciting, high-growth company.
  
  
  This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and we are open to relocating candidates to our Madison, Wisconsin office.
  
  
  Responsibilities:
  • Drafting, negotiating, and maintaining various sell-side commercial agreements
  • Reviewing and negotiating various purchase/buy-side agreements
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Conduct and contribute to other legal projects as assigned by legal team members
  • Provide practical guidance to cross-functional teams that takes legal and business considerations into account
  Requirements:
  • 5+ years of experience in commercial transactions as a lawyer at an established law firm, technology company, or in-house focusing on technology transactions.
  • Experience in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the Software-as-a-Service industry
  • Ability to work with Sales, Finance, Procurement and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • ‘Nice to have’ qualifications include experience in financial services or other regulated  industries, Portuguese and/or Spanish language skills, and familiarity with global privacy law regimes.
  • Membership to the Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in Wisconsin.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Corporate Counsel (Based in Madison, WI)
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team.
  This role will work closely with our Sales, Finance, Procurement, IT and other operations teams as well as other members of the Legal team. The ability to manage and drive complex transactions to completion is essential. This is a great opportunity to join a vibrant team within an exciting, high-growth company.
  
  
  This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and we are open to relocating candidates to our Madison, Wisconsin office.
  
  
  Responsibilities:
  • Drafting, negotiating, and maintaining various sell-side commercial agreements
  • Reviewing and negotiating various purchase/buy-side agreements
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Conduct and contribute to other legal projects as assigned by legal team members
  • Provide practical guidance to cross-functional teams that takes legal and business considerations into account
  Requirements:
  • 5+ years of experience in commercial transactions as a lawyer at an established law firm, technology company, or in-house focusing on technology transactions.
  • Experience in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the Software-as-a-Service industry
  • Ability to work with Sales, Finance, Procurement and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • ‘Nice to have’ qualifications include experience in financial services or other regulated  industries, Portuguese and/or Spanish language skills, and familiarity with global privacy law regimes.
  • Membership to the Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in Wisconsin.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Professionele services
  Engagement Manager
  Our Engagement Managers are the calm, consistent force that gathers customer business requirements and design a solution that meets their needs. They flawlessly follow our Professional Services methodology, inspiring extreme confidence along the way.
  
  
  This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team.
  
  
  Our Engagement Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer.
  
  
  Responsibilities
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements
  • Excellent client management instincts and abilities and Executive-level presence
  • Strong written and verbal communications skills and experience in facilitation
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 5+ years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups
  • Bachelor's Degree
  • Native fluency in Korean and business-proficiency in English
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive, Queensland
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within the Queensland territory. This person must demonstrate all the behaviours associated with a high-performance sales culture, specifically prospecting for new business, up-sell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis.
  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.
  • Develop and manage relationships with prospects and accounts in your territory.
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles.
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG in the Queensland market.
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Experience selling to director/VP level leaders
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency usingSalesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  • Bachelors degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Sales Executive - Sydney
  Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  Responsibilities:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor degree highly desirable
  #LI-IC1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Industry Solution Architect (Chicago)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Industry Solution Architect (Dallas)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Account Executives, DACH
  Zendesk's Manager for the German Account Executives will have full ownership and responsibility for leading team sales activities.
  
  
  You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market. You have the energy, business insight, pipeline expertise and people skills to build and inspire a team to consistently achieve meaningful growth targets while working in close collaboration with cross functional partners.
  
  
  As an experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction. There are fast career progression opportunities for performers while delivering against ambitious business goals and developing talent in a fast-growing company.
  
  
  Responsibilities
  • Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
  • Continue to hire, grow, lead and motivate a high-performing enterprise sales team
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Track and analyse sales activities to understand and capitalise on buying trends and patterns
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Establish policies, processes and procedures that will ensure revenue growthRoll up your sleeves and do what is necessary for the customer and your team
  Requirements
  • Knowledge or a good understanding of the German markets, if possible in the Customer Experience domain
  • Innovative and results-driven manager with strong software/tech sales experience, preferably with SaaS exposure
  • Consistent track record of success, driving revenue growth against quota and increased profitability
  • Experience building, coaching and leading enterprise sales teamsExperience in starting operations in fast growing SaaS organisations
  • Strong experience in sales methodologies and best practises
  • Demonstrable ability to be enthusiastic and creative in pipeline development
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial and focused with a passion to succeedA creative, out of the box thinker
  • Analytical and metrics driven through all stages of the sales cycle
  • Fluent in German and English. Any Eastern European language would be a plus
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Account Executives, Mediterranean (Milan, Italy)
  Zendesk's Manager for the Mediterranean Account Executives will have full ownership and responsibility for leading team sales activities.
  
  
  You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market. You have the energy, business insight, pipeline expertise and people skills to build and inspire a team to consistently achieve meaningful growth targets while working in close collaboration with cross functional partners.
  
  
  As an experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction. There are fast career progression opportunities for performers while delivering against ambitious business goals and developing talent in a fast-growing company.
  
  
  Responsibilities
  • Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
  • Continue to hire, grow, lead and motivate a high-performing enterprise sales team
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Track and analyse sales activities to understand and capitalise on buying trends and patterns
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Establish policies, processes and procedures that will ensure revenue growthRoll up your sleeves and do what is necessary for the customer and your team
  Requirements
  • Knowledge or a good understanding of the Mediterranean (Italy, Spain, Malta, Portugal, Greece) markets, if possible in the Customer Experience domain
  • Innovative and results-driven manager with strong software/tech sales experience, preferably with SaaS exposure
  • Consistent track record of success, driving revenue growth against quota and increased profitability
  • Experience building, coaching and leading enterprise sales teamsExperience in starting operations in fast growing SaaS organisations
  • Strong experience in sales methodologies and best practises
  • Demonstrable ability to be enthusiastic and creative in pipeline development
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial and focused with a passion to succeedA creative, out of the box thinker
  • Analytical and metrics driven through all stages of the sales cycle
  • Fluent in English, Italian. Spanish would be a strong plus
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Executive - Seoul, Korea
  We are seeking a high-performing Named Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and crafting additional adoption. This requires collaborating with and coordinating our executive team and experts.
  
  
  You will be responsible for top line revenue expansion and overall customer adoption. You possess both a business background that enables you to engage at the CXO level, as well as easily get along with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Manage and develop a subset of our top accounts
  • Build new relationships and close new business throughout each organization
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best-practice for each and every use case and to predict and quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO and Zendesk sales, and develop market initiatives to drive incremental revenue
  • Coordinate our business partners, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant campaigns
  
  
  Requirements:
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market and enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Hamburg)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Munich)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant - Named Accounts (Remote/Nationwide)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant - Named Accounts (Remote/Nationwide)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant, Mediterranean
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our Pre-sales team to keep up!
  
  
  We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.
  
  
  What will you do?
  In this role, you’ll support our Mediterranean sales team; working with your aligned Account Execs on our largest enterprise-level opportunities.
  
  
  As a Senior Solutions Consultant, your mission is to ensure product selection.  You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to Enterprise and Mid-Market organisations and convincing C-level and director level executives of the technical merits of the software solution.   
  
  
  Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.
  
  
  
  
  What you have:
  • Strong demonstrable Mid-Market/ Enterprise software Solution Consulting experience.
  • Fluency in Italian AND English, with a strong preference French or Spanish, too.
  • Expertise in detailed discovery and value-based solution selling.
  • Proven experience mapping RFI/ RFP requirements to software solutions.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts (POCs).
  • Superior solution scoping abilities and influencing new product development.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Centre experience is desired (and a huge plus!)
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Must be willing to work in a fast-paced environment and have a can-do and proactive attitude.
  • Must be willing and able to travel.
  • Passion!
  Nice to haves:
  • Previous consulting experience implementing enterprise-class software solutions
  • In-depth knowledge of Customer Service Software or other relevant business applications
  • Knowledge in web/ scripting technologies, HTML, CSS, JavaScript, SaaS applications, and AWS
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive (German and Russian speaker), Germany
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  Be part of something special. Our territories are unsaturated, we’re growing at over 40% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting chance to define mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both experience to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions. 
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk top accounts across the DACH and Central Eastern European regions
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate the best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
  • Ultimate point of accountability for all customer issues & opportunities
  • Communicating & raising, when needed, to the Zendesk leadership team
  • Follow Zendesk sales process
  • Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & meaningful marketing campaigns
  Requirements
  • Bachelors degree
  • Business fluent in German, Russian and English
  • Experience selling to VP & C level executives
  • 8+ years of software selling experience; SaaS required
  • Strong success selling into mid-market & enterprise companies
  • Experience in winning 6 figure deals
  • Leading & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position