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• Klantsucces
  Customer Success Executive
  As a member of our Customer Success team you will advise and guide our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the return on investment out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world-class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • You are passionate about technology with proven technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • You have a love for collaboration and dedication to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  #LI-ES1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Field Marketing Manager- Socal
  Zendesk is looking for a forward thinking, data-driven and passionate Regional Marketing Manager for Southern California, reporting to the West Marketing Director. Open to location in either Southern California or San Francisco, this person will support growth, revenue generation and brand awareness in the Southern California area.. In addition, this position will collaborate closely with Zendesk’s Sales, and Customer Success  teams to generate pipeline for current and new customers by developing, managing, executing and tracking demand generation programs.
  
  
  Responsibilities
  • Work with Sales Leadership to design, plan, execute and track impactful quarterly marketing plans to meet and/or exceed quarterly pipeline and revenue targets
  • Drive and execute marketing campaigns in an effort to penetrate and expand into Enterprise target accounts.
  • Develop and execute Zendesk-hosted events to drive expansion and to uncover new opportunities
  • Plan and execute our participation in 3rd party dinners and conferences with end to end plan & follow-up, measurement and ROI.
  • Manage to a quarterly territory budget
  • Collaborate with larger Regional Marketing team and leverage best practices into plans
  • Work closely with outside marketing vendors from onboarding to invoicing
  • Leverage or complement corporate marketing campaigns in the field
  • Utilize systems and tools, such as SFDC and marketing dashboards, to analyze pipeline and opportunity data to best determine marketing mix
  Requirements
  • Manage numerous projects simultaneously in a dynamic environment.
  • Motivated self-starter who thrives in complex fast-paced environments
  • Experience with developing, executing and tracking results tied to multi-touch marketing plans
  • 5+ years of executing Marketing Programs, including events, direct mail programs and digital advertising
  • Data driven and familiar with Full Funnel Marketing metrics (Leads, Conversion, Pipeline, Revenue)
  • Proficiency in G Suite, SFDC, Eloqua and Certain
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing
  • Ability to inspire cross-functional teams to work with you and feel great about their contribution
  • Strategic thinking and ability to develop complex programs from inception
  • Excellent oral and written communication skills to effectively communicate event plans, details and results
  • Bachelor's degree required
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professionele services
  Engagement Manager
  Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team. Our Engagement Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer.
  
  
  Responsibilities
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements
  • Excellent client management instincts and abilities and Executive-level presence
  • Strong written and verbal communications skills and experience in facilitation
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 4-6 years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups
  • Bachelor's Degree
  • Native fluency in Korean and business-proficiency in English
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive, Russia
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Russian territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Fluent in English and Russian
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (Atlanta)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.
  
  
  You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk's top accounts within a given industry vertical
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Routinely over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (Los Angeles)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.
  
  
  You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk's top accounts within a given industry vertical
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Routinely over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (North Carolina)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.
  
  
  You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk's top accounts within a given industry vertical
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Routinely over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Sales Executive - Sydney
  Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  Responsibilities:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor degree highly desirable
  #LI-IC1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Industry Solution Architect (Chicago)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Industry Solution Architect (Dallas)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Account Executives, Mediterranean (Milan, Italy)
  Zendesk's Manager for the Mediterranean Account Executives will have full ownership and responsibility for leading team sales activities.
  
  
  You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market. You have the energy, business insight, pipeline expertise and people skills to build and inspire a team to consistently achieve meaningful growth targets while working in close collaboration with cross functional partners.
  
  
  As an experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction. There are fast career progression opportunities for performers while delivering against ambitious business goals and developing talent in a fast-growing company.
  
  
  Responsibilities
  • Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
  • Continue to hire, grow, lead and motivate a high-performing enterprise sales team
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets
  • Track and analyse sales activities to understand and capitalise on buying trends and patterns
  • Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
  • Establish policies, processes and procedures that will ensure revenue growthRoll up your sleeves and do what is necessary for the customer and your team
  Requirements
  • Knowledge or a good understanding of the Mediterranean (Italy, Spain, Malta, Portugal, Greece) markets, if possible in the Customer Experience domain
  • Innovative and results-driven manager with strong software/tech sales experience, preferably with SaaS exposure
  • Consistent track record of success, driving revenue growth against quota and increased profitability
  • Experience building, coaching and leading enterprise sales teamsExperience in starting operations in fast growing SaaS organisations
  • Strong experience in sales methodologies and best practises
  • Demonstrable ability to be enthusiastic and creative in pipeline development
  • Ability to provide accurate forecasting and pipeline development and management
  • Entrepreneurial and focused with a passion to succeedA creative, out of the box thinker
  • Analytical and metrics driven through all stages of the sales cycle
  • Fluent in English, Italian. Spanish would be a strong plus
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Executive (Pacific North West)
  We are seeking a high-performing Named Account Executive who will have the exciting chance to define mind share and adoption within Zendesk's highest potential enterprise accounts. You will drive sales execution in both existing and new Zendesk accounts by establishing new executive level relationships, nurturing existing relationships, crafting additional adoption and teaming with sales development to target companies and groups not currently on the Zendesk platform. This requires collaborating with and coordinating the Zendesk executive team and SMEs.
  
  
  You will be responsible for driving bookings and overall customer adoption. You will possess both an eye for business that enables you to find, build and capture new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers.. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Run and develop a subset of Zendesk's top accounts
  • Establish new relationships and close new business throughout each organization
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Develop strategy and objectives for each account in order to align and facilitate best-practice for each and every use case and to predict and quantify expansion opportunity
  • Oversee Zendesk business partners, industry and subject matter experts as well as executives
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant marketing campaigns
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 6+ years of enterprise software selling experience; SaaS experience strongly preferred
  • History of success selling into mid-market and enterprise companies
  • You're a consistent performer with success on 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Manager
  We are seeking a high-performing Named Account Manager who will have the exciting chance to create mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and crafting additional adoption. This requires collaborating with and coordinating our executive team and experts.
  
  
  You will be responsible for top line revenue expansion and overall customer adoption. You possess both a business background that enables you to engage at the CXO level, as well as easily get along with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Manage and develop a subset of our top accounts
  • Build new relationships and close new business throughout each organization
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best-practice for each and every use case and to predict and quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO and Zendesk sales, and develop market initiatives to drive incremental revenue
  • Coordinate our business partners, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant campaigns
  Requirements:
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market and enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Manager
  We are seeking a high-performing Named Account Manager who will have the exciting chance to create mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and crafting additional adoption. This requires collaborating with and coordinating our executive team and experts.
  
  
  You will be responsible for top line revenue expansion and overall customer adoption. You possess both a business background that enables you to engage at the CXO level, as well as easily get along with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Manage and develop a subset of our top accounts
  • Build new relationships and close new business throughout each organization
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best-practice for each and every use case and to predict and quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO and Zendesk sales, and develop market initiatives to drive incremental revenue
  • Coordinate our business partners, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant campaigns
  Requirements:
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market and enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Solution Consultant - Named Accounts (Remote)
  The Principal Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Mid Market/Enterprise software selling experience.
  • Must have strong background in business process management and IT consulting in a lead role.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - Southern Europe (Madrid office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  You will be a purple unicorn - someone who can speak several languages fluently, specifically French and English, as well as Italian or Spanish too. As our Regional Solution Consultant you are a key member of the sales team where together, you will always seek to win on technical product selections. You will be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, proof of concepts (POCs), ROI analysis and more.
  
  
  You will work with a wide variety of fascinating customers who are large and small and across multiple verticals. You will be someone who feels equally at home delivering highly technical and engaging demos remotely or in front of a boardroom full of execs. You will be someone who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  
  
  Items we are looking for in your CV and will be assessing you on include:
  • Practical end-to-end pre-sales/ solutions consulting experience in a SaaS/ Cloud service environment
  • Fluency in French and English AND Italian and/or Spanish (to business-level; written and verbal)
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts
  • Integration Architect exposure with a deep knowledge of corporate and enterprise platforms
  • Strong enthusiasm and ability to collaborate across the business where required
  • High level of skill and expertise around integrating SaaS applications
  • Willing and able to travel
  • Previous consulting experience implementing enterprise class software solutions
  • Detailed expertise in either CX solutions/ customer service software/ ITSM/ data warehousing/ business intelligence
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Hamburg)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Munich)
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Italy
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the Italian territory. You'll be based in Milan. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  • Fluent in English and Italian
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant - Named Accounts (Remote/Nationwide)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (Los Angeles, CA)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  #LI-KP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive (German and Russian speaker), Germany
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  Be part of something special. Our territories are unsaturated, we’re growing at over 40% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting chance to define mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both experience to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions. 
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk top accounts across the DACH and Central Eastern European regions
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate the best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
  • Ultimate point of accountability for all customer issues & opportunities
  • Communicating & raising, when needed, to the Zendesk leadership team
  • Follow Zendesk sales process
  • Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & meaningful marketing campaigns
  Requirements
  • Bachelors degree
  • Business fluent in German, Russian and English
  • Experience selling to VP & C level executives
  • 8+ years of software selling experience; SaaS required
  • Strong success selling into mid-market & enterprise companies
  • Experience in winning 6 figure deals
  • Leading & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position