Job Openings

• Klantsucces
  Customer Success Executive
  Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Field Marketing Manager- Socal
  Zendesk is looking for a forward thinking, data-driven and passionate Regional Marketing Manager for Southern California, reporting to the West Marketing Director. Open to location in either Southern California or San Francisco, this person will support growth, revenue generation and brand awareness in the Southern California area.. In addition, this position will collaborate closely with Zendesk’s Sales, and Customer Success  teams to generate pipeline for current and new customers by developing, managing, executing and tracking demand generation programs.
  
  
  Responsibilities
  • Work with Sales Leadership to design, plan, execute and track impactful quarterly marketing plans to meet and/or exceed quarterly pipeline and revenue targets
  • Drive and execute marketing campaigns in an effort to penetrate and expand into Enterprise target accounts.
  • Develop and execute Zendesk-hosted events to drive expansion and to uncover new opportunities
  • Plan and execute our participation in 3rd party dinners and conferences with end to end plan & follow-up, measurement and ROI.
  • Manage to a quarterly territory budget
  • Collaborate with larger Regional Marketing team and leverage best practices into plans
  • Work closely with outside marketing vendors from onboarding to invoicing
  • Leverage or complement corporate marketing campaigns in the field
  • Utilize systems and tools, such as SFDC and marketing dashboards, to analyze pipeline and opportunity data to best determine marketing mix
  Requirements
  • Manage numerous projects simultaneously in a dynamic environment.
  • Motivated self-starter who thrives in complex fast-paced environments
  • Experience with developing, executing and tracking results tied to multi-touch marketing plans
  • 5+ years of executing Marketing Programs, including events, direct mail programs and digital advertising
  • Data driven and familiar with Full Funnel Marketing metrics (Leads, Conversion, Pipeline, Revenue)
  • Proficiency in G Suite, SFDC, Eloqua and Certain
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing
  • Ability to inspire cross-functional teams to work with you and feel great about their contribution
  • Strategic thinking and ability to develop complex programs from inception
  • Excellent oral and written communication skills to effectively communicate event plans, details and results
  • Bachelor's degree required
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Professionele services
  Trainer, Customer Education
  
  
  The Zendesk Customer Education is responsible for providing our customers with content and training experiences that encourage adoption and optimization of our products. Whether it’s standard online training, customized training, or classroom- style live events, our team is always looking for ways to innovate and improve the customer experience.
  
  
  As a Trainer on the Customer Education team, you should be passionate about customer service, versatile, creative, and have a great work ethic. You’ll keep up to date on our product as it evolves and collaborate with a worldwide team to advance our customers’ knowledge of and enthusiasm for Zendesk.
  
  
  
  
  
  
  Responsibilities:
  • Deliver high quality live and recorded training sessions to new and existing customers
  • Travel nationally and occasionally internationally to deliver training
  • Partner with Instructional Designers to provide content feedback to improve training materials and programs
  • Perform light (UI based changes) content maintenance on courses as needed
  • Gain a solid understanding of the full suite of Zendesk products and be capable of answering a range of basic to moderate difficulty live Q&A questions
  • Confidently deliver the full suite of VILT courses
  • Confidently deliver basic custom training offerings with coaching from senior team members
  • Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
  • Schedule, organize, and coordinate all custom training sessions and required travel
  • Deliver training sessions at large scale live training events
  • Perform other duties as needed
  Desired Skills & Experience:
  • Excellent written and verbal communication skills, including strong presentation skills
  • English, Spanish, and or Portuguese fluency required
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
  • 2-3 years experience providing training
  • Tech savvy, analytical, and good problem solver
  • Organized, methodical, and detail-oriented
  • Ability to prioritize and effectively manage multiple projects and tasks concurrently
  • Ability to work independently and as part of a team
  • Ability to communicate complex business software processes effectively
  • Self-starter and quick learner
  • Up to 35% travel required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Enterprise Account Executive (Atlanta)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). Candidates should have a proven track record of sales success in a given industry with a deep understanding of current industry KPI’s, challenges and priorities and typically have established executive relationships within major industry accounts.  
  
  
  You will be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter experts. You will be measured by bookings and overall customer adoption.  
  
  
  The ideal candidate will possess both a business background that enables them to find, create and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts within a given industry verticals
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to create new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Consistent track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a fast moving, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive (Los Angeles)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). Candidates should have a proven track record of sales success in a given industry with a deep understanding of current industry KPI’s, challenges and priorities and typically have established executive relationships within major industry accounts.  
  
  
  You will be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter experts. You will be measured by bookings and overall customer adoption.  
  
  
  The ideal candidate will possess both a business background that enables them to find, create and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts within a given industry verticals
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to create new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Consistent track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a fast moving, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (North Carolina)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). Candidates should have a proven track record of sales success in a given industry with a deep understanding of current industry KPI’s, challenges and priorities and typically have established executive relationships within major industry accounts.  
  
  
  You will be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter experts. You will be measured by bookings and overall customer adoption.  
  
  
  The ideal candidate will possess both a business background that enables them to find, create and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts within a given industry verticals
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to create new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Consistent track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a fast moving, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Sales Executive - Sydney
  Zendesk is looking for a motivated self-starter who has a consultative sales approach, that demonstrates a successful track record in proactively growing their pipeline and delivering predictable sales results. The key characteristic for this role is the proven ability to decipher customer objectives across multiple layers of stakeholders, aligning this with a structured and well-executed sales strategy. You must demonstrate all the behaviours associated with a high-performance sales culture, specifically managing a pipeline of new business and account expansion opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers, and represent the culture and dedication to customers Zendesk is known for.
  
  
  Responsibilities:
  • You'll become the resident expert on Zendesk solutions and will sell new customers our cloud-based software.
  • Demonstrating/selling value to key stakeholders within accounts, growing this to new and emerging areas of the accounts
  • Build a plan to maximise revenue and customer satisfaction within your accounts
  • Develop strategic prospecting and sales plans/activities to close deals with Enterprise and Mid-Market prospects
  • Maximising and working with other Zendesk departments to prioritise, coordinate and apply resources where needed to accelerate and deliver multi-solution client outcomes
  • Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling
  • Meet or exceed activity, pipeline and revenue goals on a quarterly basis
  • Ensuring 100% satisfaction within your accounts
  Requirements:
  • 3-5 years of software selling experience, preferably SaaS, help-desk or CX products
  • Track record of success selling into Enterprise/Mid Market companies
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Consistent track record of success with quota
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Thorough understanding of a related technology
  • Knowledge of a number of industries - Retail, Tech, State Government, Services and Communications/Media and FMCG
  • Willingness to travel to customer sites as directed by sales management and required by customers
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Proficiency using Salesforce.com
  • Strong interpersonal skills, ability to convey and relate ideas to others
  • Vibrant and energetic attitude, willingness to perform and get things done
  • Bachelor degree highly desirable
  #LI-IC1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Industry Solution Architect (Chicago)
  Zendesk is hiring experienced Industry  Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  Our Industry solution architects are deep product and industry experts who are teamed with our sales executives and solutions consultants to develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver visionary solutions as demonstrations and confident knowledge of the related industry processes and best practices.
  
  
  This role requires that you be experienced and comfortable working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are visionary, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence  product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a team player and a mentor in a fast growing organization
  • Contribute to building a positive, can-do, high-growth mindset & culture.
  What you bring with you:
  • 10+ years of  sales consulting/solution architecture  experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience  is required 
  • Experience working in a fast-moving, agile company and sales team
  • Strong understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling 
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Industry Solution Architect (Dallas)
  Zendesk is hiring experienced Industry  Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  Our Industry solution architects are deep product and industry experts who are teamed with our sales executives and solutions consultants to develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver visionary solutions as demonstrations and confident knowledge of the related industry processes and best practices.
  
  
  This role requires that you be experienced and comfortable working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are visionary, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence  product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a team player and a mentor in a fast growing organization
  • Contribute to building a positive, can-do, high-growth mindset & culture.
  What you bring with you:
  • 10+ years of  sales consulting/solution architecture  experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience  is required 
  • Experience working in a fast-moving, agile company and sales team
  • Strong understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling 
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Solution Consultant - Named Accounts (Remote - Location Flexible)
  The Principal Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Mid Market/Enterprise software selling experience.
  • Must have strong background in business process management and IT consulting in a lead role.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - Southern Europe (Madrid office)
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up!
  
  
  We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.
  
  
  We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful. We're looking for someone who can speak English, French, AND Italian or Spanish all fluently to business level.
  
  
  What will you do?
  The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.
  
  
  You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!
  
  
  Required:
  • End to end presales/ solutions consulting discovery on high net worth deals
  • Fluency in English + French + Italian and/ or Spanish (to business-level; written and verbal)
  • Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Ability to collaborate across the business where required
  • High level of skill around integrating SaaS applications
  • Cloud service experience
  • Willing to travel
  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of either CX solutions, Customer Service Software, ITSM, data warehousing & business intelligence
  • Obvious passion and people skills
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Manager - Sydney
  Reporting to the Director of Sales for Australia and New Zealand, the Sales Manager will be responsible for managing sales activities across the northern region of Zendesk’s sales business. The successful candidate will ensure the achievement of significant new and existing customer revenue growth targets that support the company's objectives in a dynamic market.
  
  
  Ideal candidates will possess strong sales management experience, as well as deep knowledge of the sales cycle. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts, and will be a values and culture champion in a remote office.
  
  
  We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy for northern region growth, gaining market share and building the highest levels of customer and team satisfaction.
  
  
  Responsibilities
  • Provide strong individual and group leadership, vision and direction
  • Build and lead a high performing sales team, identifying skills development and career plans
  • Track and analyse sales activities to understand focus areas within territories 
  • Research and capitalise on buying/industry trends and patterns in the northern region
  • Take accountability for the attainment of assigned new customer acquisition and financial performance targets by month, quarter, half year and full year
  • Develop and support direct reports by participating and leading monthly/quarterly territory planning, systematically executing key opportunity reviews and attending prospect meetings and engaging other corporate events
  • Ongoing mentoring and development of the sales team, including recruiting, onboarding and training new Account Executives
  • Conduct weekly forecast meetings with team and report to Director of Sales ANZ
  • Coach direct reports on strategies to drive closure
  • Report on all aspects of the business to ANZ Sales Director, not limited to quarterly and half year planning
  • Work closely with other teams, including field marketing and outbound/Inbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets
  • Performance manage, coach and mentor all team members, while maintaining core values and culture
  Required/Desired Skills
  • 10+ years of business related software sales experience, with at least 5-8 in a sales leadership role (preferably with knowledge of NSW, QLD and WA markets)
  • Proven track record of success driving revenue growth against quota and increased profitability
  • Experience managing a diverse and regional team of sales Account Executives in a B2B software environment in Australia
  • Experience in public speaking, with excellent presentation and listening skills
  • Must provide weekly, monthly, Quarterly accurate forecasting, pipeline development and management of all related pipeline
  • Entrepreneurial and self-directed with a passion to succeed
  • Curious, naturally inquisitive, and innovative, with a focus on quality input.
  • Must be analytical, metrics-driven through all stages of the sales cycle and able to develop and input strategies based on this information
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Hamburg)
  We are seeking a high-performing Senior Account Executive to be based in Hamburg. This person will be responsible for creating, managing and closing opportunities within a territory (DACH region). This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany (Munich)
  We are seeking a high-performing Senior Account Executive to be based in Munich. This person will be responsible for creating, managing and closing opportunities within a territory (DACH region). This person must demonstrate all the behaviours associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (Orange County, CA)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  #LI-KP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (Orange County, CA)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  #LI-KP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant (Remote - Location Flexible)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position