OLAP tools

Dig deeper into your customer with OLAP tools
Customers reach out for different reasons—researching your website, testing your product, or when they’re having trouble. Zendesk Explore uses online analytical processing (OLAP) to help you bring together data from every step of that journey—and across every Zendesk product and other sources of customer data—so you can understand and improve their experience.

With Explore, you get instant access to the customer multi-dimensional analytics (MOLAP) that matter—and the deeper understanding of your customers and business that comes with it.

Build better customer relationships with business intelligence data

Prescriptive dashboards from Zendesk Explore showcase the analyses that matter most for team operations and customer experience. The easy-to-use interface and interactive drill-downs surface valuable insights that our own customers ask for most.

Connect and query

Blend Google Analytics data to optimize self-service and deflect repetitive tickets. Integrate Salesforce data to measure the support team’s impact on sales and revenue. Connect Redshift data to see what helps drive customer adoption of your product.

Measure and analyze

Improve your support team’s operations by spotting trends and resourcing optimally. Measure customer experience to ensure your team is keeping customers happy.

Discover the database

Enable anyone to create custom metrics, reports, and dashboards, and even perform data joins—without SQL. Data gets turned into meaningful analyses with point-and-click functions and visualization styles.

Try OLAP tools with your data, for free. Give Zendesk Explore a spin.