Intercom Alternative

Intercom alternative

Proactively engage and support your customers
Communication should not be hard. Conversations work best when you catch people at the right moment. Knowing when to reach out is the tricky part. Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Knowing the difference

Leer uw klanten kennen

Verzamel klantgegevens bij alle Zendesk producten. Krijg beter inzicht dankzij een tijdlijn met gebeurtenissen en gesprekken.

Voeg een persoonlijk tintje toe

Maak klantsegmenten op basis van gedrag of profiel. Identificeer vervolgens trends en start doelgerichte campagnes om de juiste klanten de juiste boodschap te geven.

Bouw vertrouwen en loyaliteit op

Zorg voor blijvende, hechte relaties. Proactief contact kan inzicht geven in problemen en een tip op het juiste moment kan klanten helpen voordat ze zich realiseren dat ze hulp nodig hebben.

Actions speak louder than words

With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:

  • Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
  • Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
  • Get high-level visibility with aggregated metrics, and granular insight with customer level tracking
Zendesk Connect is a proactive alternative to Intercom. The free trial lets you explore how Connect also helps ticket management, scalability, and self-service solutions.