Fine Tuning: The art of Zendesk maintenance

By Jill Kaselitz

Published November 19, 2015
Last modified November 19, 2015

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series. We’re hosting a day-long discussion focused on maintaining your Zendesk account.

Throughout the day, I’ll post suggestions about in-product tools, Insights reports and best practices on maintaining and optimizing your account. But this is a two-way street: I welcome your tips and ideas on how you’ve kept your account running smoothly.

The discussion is already underway; we kicked it off with an in-product feature tip. In today’s three-part series, you’ll find new content posted at 8 a.m., 10 a.m., and 12 p.m. (Pacific time). We’ll cover the below topics and more:

  1. Learn how to review your customer’s Zendesk support experience
  2. Use Insight’s reports to effectively track the health of your account
  3. Tips on how other customers have ensured success within their own Zendesk account

Head over to the forums for more details and tips, and to join the conversation

This discussion continues in our Fine Tuning series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Success team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.