Why We Introduced the Customer Satisfaction Metric

April 26, 2011

Zendesk CEO and founder Mikkel Svane talks with Jake Holman, product manager for Zendesk’s new Customer Satisfaction Ratings. They discuss why customer satisfaction is the ultimate metric, how it can help support agents better the quality of their support, and how Zendesk itself has been using the new feature. They also talk about running a half-marathon together.