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Article The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…
Article Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
Article Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
Article Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Article Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Article Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
Article Zendesk research: behavioral cues
In this report, we take a closer look at behavioral cues of customers and agents to…
Article Engaging with Students in the Modern World
In today’s digital world, prospective students and learners prefer an instant answer over having to wait…
Article The Power of Integrated Phone Support, Featuring Dorm Room Movers
Phone support is a powerful way to help your customers. But standalone phone systems, separate from…
Article Getting Schooled with Zendesk: EDU Customer Stories
Zendesk has more than 1,000 customers in the education space and just recently created a new…
How Your Company’s Customer Service is Being Graded Online
In this bold new era of online support, companies have had to get much more proactive…