Zendesk industry benchmarks
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White Paper The Zendesk Benchmark: customer experience trends how-to guide
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…
Article The Zendesk Benchmark: 2019 customer experience trends
Get your personalized Customer Support Performance Report Card here. Your customers are comparing you to the…
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…
Article The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…
Article The Zendesk Benchmark: how established companies win with digital transformation
When customers speak with companies, they want to do so with the same digital channels they…
Guide The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways…
Article 4 Crucial Trends for the 2018 Holiday Retail Season
As retailers review lessons learned from previous holidays seasons, one issue is perennial: customer requests for…
Article Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
White Paper Zendesk research: retail and the holidays
The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…
Article Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Article Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Article Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…