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Working remotely: Pros, cons, and secrets to success Article

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

New year, new books. Here’s how introverts can get an edge on networking Article

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour) Article

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

The symbiosis between leaders and managers Article

The symbiosis between leaders and managers

The conventional understanding of the difference between leaders and managers held that a leader is a…

How to pivot in the face of change Article

How to pivot in the face of change

Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…

Gratitude at work: why giving is as good as getting Article

Gratitude at work: why giving is as good as getting

Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…

From 3 years to 8 weeks—digital transformation is speeding up Article

From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

The sweet sound(s) of productivity Article

The sweet sound(s) of productivity

We’ve all been there. You’re trying to do some deep work and there’s something going on…

How to ask for a mental health day from work—because we all need one Article

How to ask for a mental health day from work—because we all need one

The day is coming when employees will be shocked to learn that their predecessors couldn’t just…

The future of work—new paradigms, locations, and possibilities Article

The future of work—new paradigms, locations, and possibilities

The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…

Work-from-home productivity tips for the long haul Article

Work-from-home productivity tips for the long haul

When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’ Article

The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’

A few months in to what remains a very strange way of living, we know a…

The bright future of generalists in the workplace Article

The bright future of generalists in the workplace

How people think, in terms of how we use our brains, has changed a lot in…

What’s my job again? On returning from parental leave Article

What’s my job again? On returning from parental leave

The first time I left on parental leave, my company had just been acquired. As a…

The future of customer care: built-in flexibility Article

The future of customer care: built-in flexibility

Customer contact centers have always been divided between remote work and in-office work, with arguments for…

Relational Mindfulness: 4 ways to relate as humans at work Article

Relational Mindfulness: 4 ways to relate as humans at work

A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…

How to support your remote team’s mental health Article

How to support your remote team’s mental health

No expert would recommend making the shift from a full-time, in-person team to a fully remote…

7 ways to build your team’s communication strategy—especially when remote Article

7 ways to build your team’s communication strategy—especially when remote

There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…

How to work and homeschool—advice from someone who’s done it Article

How to work and homeschool—advice from someone who’s done it

Parents: What we are being asked to do is not humanly possible. There is a reason…

How ‘upstream leaders’ can unlock the power of preventative thinking Article

How ‘upstream leaders’ can unlock the power of preventative thinking

You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…